🆚 Chatwoot vs. Tidio

Compare technologies based on real-world usage data *
Chatwoot
Tidio

Type

Live chat software solution
Live chat software solution

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.

It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.

Headquarters

San Francisco, California, United States
San Francisco, California, United States

Website

chatwoot.com #52,715
tidio.com #127,430

Pricing

Self-hosted
Free version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year
Cloud
Free version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year
Free version ✔️50 conversations
Starter
(100 conversations)$29/month
Growth
(2K conversations)$59/month
Plus
(5K conversations)$749/month
Lyro AI
(50 conversations)$39/month

Categories

Live Chats › Rank #47
Live Chats › Rank #5
Customer Support › Rank #20
Customer Support › Rank #3

Popularity

Determined by the number of sites using each technology.

The Tidio live chat software solution is 20 times more popular than Chatwoot.
Total websites

Market share

Live Chats
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Tidio is more popular in the United States, the United Kingdom, and Australia, while Chatwoot is more popular in Russia, Azerbaijan, and Myanmar.
United States
United Kingdom
Australia
India
France
Canada
Italy
Spain
Germany
Netherlands

Awards

Popularity by domain category

Determined by the number of sites in each category.

Tidio is more popular than Chatwoot in all market segments.
Online Shopping
Business
Marketing/Merchandising
Internet Services
Education/Reference
Travel
Fashion/Beauty
Health
Software/Hardware
Real Estate

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#5,147
#9,996
#20,264
#27,355
#28,096
View more ➝
Name
Rank
#1,092
#1,929
#2,945
#10,387
#17,232
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.