🆚 Crisp vs. Freshdesk
Compare technologies based on real-world usage data *- 📈 Crisp is slightly more popular than Freshdesk.
- 🌍 Crisp is more popular in France, Iran, and India.
- 🌎 Freshdesk is more popular in the United States, the United Kingdom, and Germany.
Crisp
FreshdeskType
About
Crisp is a French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.
It supports multichannel conversations including web chat, WhatsApp, Messenger, and email, offers a no-code AI-powered chatbot builder, a shared inbox for all inbound messages, a built-in CRM for customer data and history, a searchable help center, workflow automation, and analytics to track support performance.
Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
Headquarters
Pricing
(4 seats, 5K customer profiles)€45/month
(10 seats, 50K customer profiles, 50 AI actions)€95/month
(20+ seats, 200K customer profiles, unlimited AI)€295/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in France in the Live Chats category.
- 🥇 Most popular in Iran in the Live Chats category.
- 🥇 Most popular in Iran in the Customer Support category.
- 🥇 Most popular in Bangladesh in the Customer Support category.
- 🥈 Second most popular in France in the Customer Support category.
- 🥈 Second most popular in Chile in the Customer Support category.
- 🥉 Third most popular in Brazil in the Customer Support category.
- 🥉 Third most popular in Switzerland in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
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Zammad* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.