🆚 Freshchat vs. Tidio

Compare technologies based on real-world usage data *

📈 Tidio is three times more popular than Freshchat.
🌎 Tidio is more popular in the United States, the United Kingdom, and Australia.
🌍 Freshchat is more popular in Indonesia, Guatemala, and El Salvador.

Freshchat

Tidio

Type

Live chat software solution

About

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Facebook Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.

It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.

Headquarters

San Mateo, California, United States

San Francisco, California, United States

Website

freshworks.com #1,147

tidio.com #127,430

Pricing

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Free version ✔️50 conversations

Starter
(100 conversations)$29/month

Growth
(2K conversations)$59/month

Plus
(5K conversations)$749/month

Lyro AI
(50 conversations)$39/month

Popularity

Determined by the number of sites using each technology.

The Tidio live chat software solution is 3 times more popular than Freshchat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Tidio is more popular in the United States, the United Kingdom, and Australia, while Freshchat is more popular in Indonesia, Guatemala, and El Salvador.

United States

United Kingdom

Australia

India

France

Canada

Italy

Netherlands

Germany

Spain

Awards

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in the Netherlands in the Live Chats category.

🥇 Most popular in Pakistan in the Customer Support category.
🥇 Most popular in Saudi Arabia in the Customer Support category.
🥈 Second most popular in India in the Customer Support category.
🥈 Second most popular in Canada in the Customer Support category.
🥈 Second most popular in Italy in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Tidio is more popular among sites focused on online shopping, business, and marketing and merchandising, while Freshchat is more commonly used on finance and banking sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Education/Reference

Fashion/Beauty

Travel

Software/Hardware

Health

Real Estate