🆚 Freshchat vs. HubSpot Chat

📈 Freshchat is as popular as HubSpot Chat.
🌍 Freshchat is more popular in the United Kingdom, the Netherlands, and Australia.
🌎 HubSpot Chat is more popular in the United States, Germany, and France.

Statistics based on 3.3M+ analyzed websites. About this data

Freshchat

HubSpot Chat

Type

Live chat software

About

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

HubSpot Chat is live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions.

It offers automated routing based on agent availability, a no-code chatbot builder, customizable welcome messages and chat widget branding, and a shared inbox that unifies live chat, chatbot, and messaging from Messenger, SMS, and other channels.

Headquarters

San Mateo, California, United States

Cambridge, Massachusetts, United States

Website

freshworks.com #1,147

hubspot.com #289

Pricing

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Free version ✔️

Marketing HubStarter
(1K contacts)$20/seat/month
Professional
(3 seats, 2K contacts)$890/month
Enterprise
(5 seats, 10K contacts)$3,600/month

Popularity

Determined by the number of sites using each technology.

The Freshchat software is as popular as HubSpot Chat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Freshchat is more popular in the United Kingdom, the Netherlands, and Australia, while HubSpot Chat is more popular in the United States, Germany, and France.

United States

United Kingdom

Netherlands

Germany

Australia

France

Canada

Italy

India

Brazil

Awards

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in Australia in the Live Chats category.

⭐ 7th most popular in Sweden in the Live Chats category.
⭐ 8th most popular in Brazil in the Live Chats category.
⭐ 8th most popular in Finland in the Live Chats category.
⭐ 9th most popular in France in the Live Chats category.
⭐ 10th most popular in the United States in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Freshchat is more popular among sites focused on online shopping, marketing and merchandising, and education and reference, while HubSpot Chat is more commonly used on business, Internet services, and software and hardware sites.

Business

Online Shopping

Marketing/Merchandising

Internet Services

Software/Hardware

Education/Reference

Finance/Banking

Fashion/Beauty

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,063

#1,147

#2,307

#2,447

#2,851

Name

Rank

#97

#247

#289

#1,061

#1,556