🆚 Freshchat vs. Tidio
- 📈 Tidio is three times more popular than Freshchat.
- 🌎 Tidio is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Freshchat is more popular in Indonesia, the Czech Republic, and Guatemala.
Freshchat
TidioType
About
Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.
It supports omnichannel messaging across web chat, mobile apps, 
WhatsApp, 
Messenger, 
Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, 
Salesforce, 
Shopify, 
Slack, and 
Jira.
Tidio is a customer service platform that provides live chat, chatbots and a helpdesk system.
It offers real-time chat through a website widget, Lyro AI Agent with a guaranteed minimum 50% resolution rate, a unified inbox for email, chat, and social channels, and ticket routing with advanced filtering and workflow automation.
Headquarters
Pricing
(100 conversations)$29/month
(2K conversations)$59/month
(5K conversations)$749/month
(50 conversations)$39/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 6th most popular in South Africa in the Live Chats category.
- ⭐ 6th most popular in Indonesia in the Live Chats category.
- ⭐ 6th most popular in Switzerland in the Live Chats category.
- ⭐ 7th most popular in Malaysia in the Live Chats category.
- ⭐ 8th most popular in Australia in the Live Chats category.
- 🥇 Most popular in Pakistan in the Customer Support category.
- 🥇 Most popular in Saudi Arabia in the Customer Support category.
- 🥈 Second most popular in India in the Customer Support category.
- 🥈 Second most popular in Italy in the Customer Support category.
- 🥈 Second most popular in Spain in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Intercom
Crisp
Zoho SalesIQ
HubSpot Chat
Chatwoot
Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.