🆚 Freshservice vs. TOPdesk
Compare technologies based on real-world usage data *- 📈 Freshservice is twice as popular as TOPdesk.
- 🌎 Freshservice is more popular in the United States, the United Kingdom, and India.
- 🌍 TOPdesk is more popular in Belgium, the Netherlands, and Denmark.
FreshserviceType
About
Freshservice is a cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system.
It includes ITIL-aligned incident, change, problem and release management, a configurable service catalog and self-service portal, AI-powered virtual agents, automated no-code workflows and approvals, IT asset lifecycle tracking with auto discovery and CMDB, project support, SLA management, and a marketplace for integrations with third-party tools such as Microsoft Teams, Slack, Jira, GitHub, and TeamViewer.
TOPdesk is a Dutch enterprise service management solution with a focus on IT Service Management (ITSM).
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Popularity
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Market share
Popularity by country
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Awards
- 🔥 20th most popular in the United States in the HR Management category.
- ⬆️ 27th most popular in the United States in the Customer Support category.
- ⭐ 6th most popular in Belgium in the Customer Support category.
Popularity by domain category
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Compare alternatives
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Jira Service Management* According to recent studies, many of online reviews are fake.
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