🆚 Help Scout vs. Re:amaze

Compare technologies based on real-world usage data *

📈 Help Scout is twice as popular as Re:amaze.
🌎 Help Scout is more popular in the United States, the United Kingdom, and Canada.
🌍 Re:amaze is more popular in Australia, New Zealand, and Chile.

Help Scout

Re:amaze

Type

Live chat software solution

Customer support technology

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.

Headquarters

Boston, Massachusetts, United States

Tempe, Arizona, United States

Website

helpscout.com #3,781

reamaze.com #258,069

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base

Standard$300/user/year

Plus$540/user/year

Pro$900/user/year

AI Answers$0.75/resolution

Free version ❌

Basic$29/user/month

Pro$49/user/month

Plus$69/user/month

Popularity

Determined by the number of sites using each technology.

The Help Scout live chat software solution is 1.8 times more popular than Re:amaze.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and Canada, while Re:amaze is more popular in Australia, New Zealand, and Chile.

United States

United Kingdom

Australia

Canada

Germany

Netherlands

France

Sweden

Belgium

India

Awards

🥇 Most popular in the Netherlands in the Issue Tracking category.
🥇 Most popular in Sweden in the Issue Tracking category.
🥇 Most popular in Belgium in the Issue Tracking category.
🥈 Second most popular in the United States in the Issue Tracking category.
🥈 Second most popular in the United Kingdom in the Issue Tracking category.

⭐ 9th most popular in the United Kingdom in the Customer Support category.
⭐ 10th most popular in the United States in the Customer Support category.
⭐ 10th most popular in Australia in the Customer Support category.
⭐ 10th most popular in Canada in the Customer Support category.
🔥 19th most popular in Australia in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular among sites focused on business, marketing and merchandising, and Internet services, while Re:amaze is more commonly used on online shopping and fashion and beauty sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Software/Hardware

Fashion/Beauty

Education/Reference

Blogs/Wiki

Health

Sports