🆚 HelpCrunch vs. LiveChat

Compare technologies based on real-world usage data *

📈 LiveChat is much more popular than HelpCrunch.
🌎 LiveChat is more popular in the United States, Indonesia, and the United Kingdom.
🌍 HelpCrunch is more popular in Ukraine and Belarus.

Type

Customer support technology

Live chat software solution

About

HelpCrunch is a multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.

LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.

Headquarters

Wilmington, Delaware, United States

Wrocław, Poland

Website

helpcrunch.com #146,154

livechat.com #1,023

Pricing

Free version ❌Free 14-day trial

Basic$15/user/month

Pro$25/user/month

Unlimited$620/month

Free version ❌Free 14-day trial

Starter
(100 visitors)$228/user/year

Team
(400 visitors)$588/user/year

Business
(1K visitors)$948/user/year

AI ChatBot$624+/year

Categories

Customer Support › Rank #19

Customer Support › Rank #2

Live Chats › Rank #45

Live Chats › Rank #3

Popularity

Determined by the number of sites using each technology.

The LiveChat software solution is 27 times more popular than HelpCrunch.

Total websites

Market share

Customer Support

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

LiveChat is more popular in the United States, Indonesia, and the United Kingdom, while HelpCrunch is more popular in Ukraine and Belarus.

United States

Indonesia

United Kingdom

Australia

Canada

Poland

Germany

Ukraine

Cambodia

Netherlands

Awards

🥇 Most popular in Ukraine in the Customer Support category.
🥉 Third most popular in Ukraine in the Live Chats category.

🥇 Most popular in Indonesia in the Customer Support category.
🥇 Most popular in Indonesia in the Live Chats category.
🥇 Most popular in Poland in the Customer Support category.
🥇 Most popular in Cambodia in the Customer Support category.
🥇 Most popular in Cambodia in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

LiveChat is more popular than HelpCrunch in all market segments.

Business

Online Shopping

Marketing/Merchandising

Internet Services

Real Estate

Travel

Education/Reference

Health

Software/Hardware

Fashion/Beauty

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,498

#22,543

#27,710

agro-market.net

#27,740

freelancehunt.com

#33,590

Name

Rank

#165

#618

#1,023

#2,223

#2,946

Compare alternatives

Technologies with similar characteristics.

See also

HelpCrunch technology profile

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.