🆚 Gorgias vs. HelpCrunch
- 📈 Gorgias is much more popular than HelpCrunch.
- 🌎 Gorgias is more popular in the United States, Australia, and the United Kingdom.
- 🌍 HelpCrunch is more popular in Ukraine, Russia, and Estonia.
Statistics based on 3.3M+ analyzed websites. About this data
Type
Customer support technology
Customer support technology
About
Gorgias is a customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.
HelpCrunch is a multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.
Headquarters
San Francisco, California, United States
Wilmington, Delaware, United States
Pricing
Free version ❌
Starter
(50 tickets)$10+/month
(50 tickets)$10+/month
Basic
(200 tickets)$50+/month
(200 tickets)$50+/month
Pro
(2,000 tickets)$300+/month
(2,000 tickets)$300+/month
Advanced
(5,000 tickets)$750+/month
(5,000 tickets)$750+/month
Free version ❌Free 14-day trial
Basic$15/user/month
Pro$25/user/month
Unlimited$620/month
Categories
Popularity
Determined by the number of sites using each technology.
Gorgias customer support technology is 15 times more popular than HelpCrunch.
Total websites
Market share
Customer Support
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Gorgias is more popular in the United States, Australia, and the United Kingdom, while HelpCrunch is more popular in Ukraine, Russia, and Estonia.
United States
Australia
United Kingdom
Ukraine
Canada
France
Germany
Netherlands
New Zealand
Denmark
Awards
- 🥈 Second most popular in Australia in the Customer Support category.
- 🥉 Third most popular in Australia in the Live Chats category.
- 🥉 Third most popular in New Zealand in the Customer Support category.
- 🥉 Third most popular in New Zealand in the Live Chats category.
- ⭐ 4th most popular in the United Kingdom in the Customer Support category.
- 🥇 Most popular in Ukraine in the Customer Support category.
- 🥉 Third most popular in Ukraine in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Gorgias is more popular among sites focused on online shopping, fashion and beauty, and marketing and merchandising, while HelpCrunch is more commonly used on education and reference sites.
Online Shopping
Fashion/Beauty
Marketing/Merchandising
Business
Sports
Health
Blogs/Wiki
Internet Services
Alcohol
Real Estate
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Help Scout
Chatwoot
Gladly
Twilio🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.