🆚 Help Scout vs. HelpCrunch

Statistics based on 3.6M+ analyzed websites. About this data
Help Scout
HelpCrunch

Type

Customer support technology
Customer support technology

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

HelpCrunch is a multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.

Headquarters

Boston, Massachusetts, United States
Wilmington, Delaware, United States

Website

helpscout.com #3,781
helpcrunch.com #146,154

Pricing

Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Free version ❌Free 14-day trial
Basic $15/user/month
Pro $25/user/month
Unlimited $620/month

Categories

Customer Support › Rank #8
Customer Support › Rank #20
Live Chats › Rank #18
Live Chats › Rank #52

Popularity

Determined by the number of sites using each technology.

Help Scout customer support technology is 5 times more popular than HelpCrunch.
Total websites

Market share

Customer Support
Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while HelpCrunch is more popular in Ukraine, Russia, and Bosnia and Herzegovina.
United States
Ukraine
United Kingdom
Netherlands
Germany
Australia
Canada
France
Sweden
Belgium

Awards

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular than HelpCrunch in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Health
Blogs/Wiki
Finance/Banking
Entertainment

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,074
#3,461
#4,274
#5,708
#5,793
View more ➝
Name
Rank
#1,498
#22,543
#27,710
#27,740
#33,590
View more ➝

See also

🗃️ About This Data