⚡ Customer Support in Ukraine

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Ukraine is an Eastern European country with a population of around 38 million people.

According to our research, customer support technologies are used on 1.2% of websites from Ukraine.

Statistics based on 35K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Ukraine in 2026, based on market share.

The most popular is HelpCrunch, which dominates the market with an overwhelming 57.2% share.
It is followed by Zendesk with 10.4% and Tidio with 9.3%.

HelpCrunch 57.2%
Zendesk 10.4%
Tidio 9.3%
LiveChat 7.5%
Crisp 5.2%
Intercom 3.8%
Chatwoot 3.2%
Freshdesk 1.6%
Genesys Cloud CX 0.9%
Zoho Desk 0.5%
Infobip 0.5%
osTicket 0.5%
UserVoice 0.2%
Kustomer 0.2%
Zammad 0.2%

🚀 Highlights

Here is a list of the top technologies that are more popular in Ukraine than worldwide.
Differences between global and country rankings are shown in parentheses.

1. HelpCrunch ^(-20)
3. Tidio ^(-1)
5. Crisp ^(-1)
7. Chatwoot ^(-6)
9. Genesys Cloud CX ^(-1)
10. Zoho Desk ^(-15)
11. Infobip ^(-27)
12. osTicket ^(-31)
14. Kustomer ^(-4)
15. Zammad ^(-16)

✨ Best Customer Support Technologies

Below is a more detailed list of 16 customer support technologies used on sites from Ukraine, ranked by their market share.

Rank	Name	Market share
1	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	57.2%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	10.4%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	9.3%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	7.5%
5	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	5.2%
6	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.8%
7	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	3.2%
8	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	1.6%
9	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.9%
10	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.5%
11	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.5%
12	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.5%
13	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.2%
14	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.2%
15	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.2%
16	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	0.2%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 35,511 websites from Ukraine.
We currently track the presence of 49 customer support technologies across the web.
Of these, 16 were detected on websites from Ukraine.
Statistics were last calculated on October 6, 2026.
For more details, see our methodology and disclaimer.