π LiveChat vs. Salesforce Enhanced Chat
Compare technologies based on real-world usage data *- π LiveChat is much more popular than Salesforce Enhanced Chat.
- π LiveChat is more popular in the United States, Indonesia, and the United Kingdom.
- π Salesforce Enhanced Chat is more popular in Brazil, the Bahamas, and Tanzania.
LiveChat
Salesforce Enhanced ChatType
About
LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.
It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.
Headquarters
Pricing
(100 visitors)$228/user/year
(400 visitors)$588/user/year
(1K visitors)$948/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
- π₯ 13rd most popular in Brazil in the Live Chats category.
- π₯ 19th most popular in Italy in the Live Chats category.
- π₯ 19th most popular in Spain in the Live Chats category.
- π₯ 20th most popular in the United States in the Live Chats category.
- π₯ 20th most popular in the United Kingdom in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Zendesk Chat
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Our service evaluates the popularity of technologies by the number of websites using them.