🆚 Nice CXone vs. Salesforce Enhanced Chat

📈 Salesforce Enhanced Chat is four times more popular than Nice CXone.
🌎 Salesforce Enhanced Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Nice CXone is more popular in Colombia.

Statistics based on 3.3M+ analyzed websites. About this data

Nice CXone

Salesforce Enhanced Chat

Type

Live chat software

About

NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.

Headquarters

Hoboken, New Jersey, United States

San Francisco, California, United States

Website

nice.com #5,564

help.salesforce.com/s/articleView

Pricing

Free version ❌Free 60-day trial

$71+/user/month

Free version ❌Free 30-day trial

Digital Engagement add-on$900+/user/year

Popularity

Determined by the number of sites using each technology.

The Salesforce Enhanced Chat software is 4 times more popular than Nice CXone.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Salesforce Enhanced Chat is more popular in the United States, the United Kingdom, and Australia, while Nice CXone is more popular in Colombia.

United States

United Kingdom

Australia

Germany

Canada

Brazil

France

Spain

Italy

Netherlands

Awards

⭐ 9th most popular in the United States in the Customer Support category.
⬆️ 23rd most popular in the United States in the Live Chats category.

🔥 14th most popular in Brazil in the Live Chats category.
🔥 17th most popular in the United States in the Live Chats category.
🔥 18th most popular in Italy in the Live Chats category.
🔥 19th most popular in the United Kingdom in the Live Chats category.
🔥 19th most popular in Australia in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Salesforce Enhanced Chat is more popular than Nice CXone in all market segments.

Business

Online Shopping

Marketing/Merchandising

Education/Reference

Health

Fashion/Beauty

Finance/Banking

Travel

Software/Hardware

Internet Services

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#3,213

#5,564

#6,274

#7,053

#10,007

Name

Rank

#151

#1,085

#1,124

#1,235

#1,282