⚡ CRM in Brazil

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Brazil is a South American country with a population of around 217 million people.

According to our data, customer relationship management systems are used on 2.7% of websites from Brazil.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Brazil in 2026, based on market share.

The most popular is Zendesk with an impressive share of 37.7%, followed by ActiveCampaign with 18.9% and Edrone with 8.5%.

🚀 Highlights

Here is a list of the top systems that are more popular in Brazil than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best CRM Systems

Below is a more detailed list of the top 25 of the 26 CRM systems used on sites from Brazil, ranked by their market share.

RankNameMarket share
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
2
ActiveCampaign
Chicago, Illinois, United States

An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.

$15+/month
3
Edrone
Krakow, Poland

A CRM and marketing automation system aimed at e-commerce platforms to support online stores in their sales processes.

$$$
4
Salesforce
San Francisco, California, United States

A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.

$25+/user/month
5
HubSpot CRM
Cambridge, Massachusetts, United States

An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database.

Free$45+/month
6
Brevo
Paris, France

A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface.

Free$9+/month
7
ImobiBrasil
Presidente Prudente, São Paulo, Brazil

A Brazilian real-estate platform that combines website building with CRM capabilities, including sales funnels, contract generation, and integrations with WhatsApp and major real estate portals.

54.99 BRL+/month
8
Pipedrive
New York, United States

A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow.

$24+/seat/month
9
Tecimob
Tubarão, Santa Catarina, Brazil

A Brazilian website builder platform for real estate agents and brokers that provides a built-in CRM, a mobile application, and WhatsApp customer service tools.

129.90 BRL+/month
10
Kommo
San Francisco, California, United States

A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals.

$15+/user/month
11
Microsoft Dynamics 365
Redmond, Washington, United States

A cloud-based suite of CRM and ERP business applications offered by Microsoft.

$65+/user/month
12
Bitrix24
Kaliningrad, Russia

A Russian multi-component collaboration, automation, sales and marketing software platform.

Free$61+/month
13
Keap
Dallas, Texas, United States

A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses.

$299+/month
14
Vcita
Bellevue, Washington, United States

A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments.

$35+/month
15
Odoo
Grand Rosière, Belgium

An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management.

FreeOpen source
16
Zoho CRM
Chennai, India

A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.

$20+/user/month
17
Kustomer
Short Hills, New Jersey, United States

An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.

$89+/user/month
18
Zoko
Bengaluru, India

A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support.

$39.99+/month
19
GA Connector
Warsaw, Poland

A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others.

$125+/month
20
HighLevel
Dallas, Texas, United States

An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard.

$97+/month
21
Freshsales
San Mateo, California, United States

A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance.

Free$11+/user/month
22
Agile CRM
Dallas, Texas, United States

Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities.

Free$14.99+/user/month
23
CiviCRM
San Francisco, California, United States

A web-based constituent relationship management system built by and for nonprofit organizations and NGO's.

FreeOpen source
24
Toast
Boston, Massachusetts, United States

A cloud-based restaurant point-of-sale and customer relationship management system.

Free$69+/month
25
Gist
Newark, Delaware, United States

A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk.

Free$29+/month

👉 See Also

Data is based on the analysis of 65,306 websites from Brazil.
Statistics were last calculated on .
For details, see our methodology and disclaimer.