⚡ CRM in Indonesia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Indonesia is a Southeast Asian country with a population of over 279 million people.

According to our data, customer relationship management systems are used on 0.8% of websites from Indonesia.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Indonesia in 2026, based on market share.

The most popular is Zendesk with an impressive share of 45.9%, followed by Odoo with 18.6% and Salesforce with 10%.

Zendesk 45.9%
Odoo 18.6%
Salesforce 10%
Freshsales 6.5%
Brevo 6.5%
HubSpot CRM 5%
ActiveCampaign 3.2%
Bitrix24 1.1%
Kustomer 0.7%
Microsoft Dynamics 365 0.7%
Kommo 0.7%
Zoko 0.7%
Vcita 0.4%
HighLevel 0.4%
Toast 0.4%

🚀 Highlights

Here is a list of the top systems that are more popular in Indonesia than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Odoo ^(-6)
3. Salesforce ^(-2)
4. Freshsales ^(-16)
9. Kustomer ^(-10)
11. Kommo ^(-28)
12. Zoko ^(-18)
17. Carrot ^(-26)

✨ Best CRM Systems

Below is a more detailed list of 17 CRM systems used on sites from Indonesia, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	45.9%
2	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	18.6%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	10%
4	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	6.5%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	6.5%
6	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	5%
7	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	3.2%
8	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	1.1%
9	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.7%
10	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	0.7%
11	Kommo San Francisco, California, United States A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals. $15+/user/month	0.7%
12	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $39.99+/month	0.7%
13	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.4%
14	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.4%
15	Toast Boston, Massachusetts, United States A cloud-based restaurant point-of-sale and customer relationship management system. Free$69+/month	0.4%
16	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	0.4%
17	Carrot Roseburg, Oregon, United States A real estate marketing platform and website builder that integrates SEO tools, a CRM, property listing features, and automated content capabilities. $99+/month	0.4%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 33,049 websites from Indonesia.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.