⚡ CRM in India

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

India is a South Asian country with a population of over 1.4 billion people.

According to our data, customer relationship management systems are used on 1.8% of websites from India.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in India in 2026, based on market share.

The most popular is Zendesk with an impressive share of 37.4%, followed by Brevo with 11.7% and LeadSquared with 10.7%.

🚀 Highlights

Here is a list of the top systems that are more popular in India than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best CRM Systems

Below is a more detailed list of the top 25 of the 26 CRM systems used on sites from India, ranked by their market share.

RankNameMarket share
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
2
Brevo
Paris, France

A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface.

Free$9+/month
3
LeadSquared
Bengaluru, India

A sales automation platform that includes lead management, CRM and email marketing tools.

$25+/user/month
4
Zoko
Bengaluru, India

A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support.

$39.99+/month
5
Zoho CRM
Chennai, India

A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.

$20+/user/month
6
Salesforce
San Francisco, California, United States

A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.

$25+/user/month
7
HubSpot CRM
Cambridge, Massachusetts, United States

An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database.

Free$45+/month
8
Odoo
Grand Rosière, Belgium

An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management.

FreeOpen source
9
Bitrix24
Kaliningrad, Russia

A Russian multi-component collaboration, automation, sales and marketing software platform.

Free$61+/month
10
ActiveCampaign
Chicago, Illinois, United States

An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.

$15+/month
11
HighLevel
Dallas, Texas, United States

An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard.

$97+/month
12
Freshsales
San Mateo, California, United States

A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance.

Free$11+/user/month
13
Agile CRM
Dallas, Texas, United States

Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities.

Free$14.99+/user/month
14
Vcita
Bellevue, Washington, United States

A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments.

$35+/month
15
Gist
Newark, Delaware, United States

A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk.

Free$29+/month
16
Microsoft Dynamics 365
Redmond, Washington, United States

A cloud-based suite of CRM and ERP business applications offered by Microsoft.

$65+/user/month
17
Pipedrive
New York, United States

A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow.

$24+/seat/month
18
Zoho CRM Plus
Chennai, India

A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk.

$69/user/month
19
GA Connector
Warsaw, Poland

A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others.

$125+/month
20
Keap
Dallas, Texas, United States

A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses.

$299+/month
21
Kustomer
Short Hills, New Jersey, United States

An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.

$89+/user/month
22
Salesflare
Antwerpen, Belgium

A simple yet powerful CRM for small and medium sized businesses selling B2B.

$35+/user/month
23
Toast
Boston, Massachusetts, United States

A cloud-based restaurant point-of-sale and customer relationship management system.

Free$69+/month
24
Ontraport
Santa Barbara, California, United States

A CRM and automation platform with email and SMS automation, web forms, payments, memberships, marketing tracking and partner programs.

$29+/month
25
Kommo
San Francisco, California, United States

A sales CRM platform that helps businesses manage their sales funnel, track leads, and close deals.

$15+/user/month

👉 See Also

Data is based on the analysis of 67,209 websites from India.
Statistics were last calculated on .
For details, see our methodology and disclaimer.