⚡ CRM in Kenya

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Kenya is an East African country with a population of over 55 million people.

According to our data, customer relationship management systems are used on 2% of websites from Kenya.

Statistics based on 2K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Kenya in 2026, based on market share.

The most popular is HubSpot CRM with an impressive share of 41.2%, followed by Zendesk with 23.5% and Zoho CRM with 11.8%.

HubSpot CRM 41.2%
Zendesk 23.5%
Zoho CRM 11.8%
Brevo 5.9%
Salesforce 3.9%
Freshsales 3.9%
Odoo 3.9%
CiviCRM 2%
Vcita 2%
Zoko 2%

🚀 Highlights

Here is a list of the top systems that are more popular in Kenya than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Zoho CRM ^(-7)
6. Freshsales ^(-14)
7. Odoo ^(-1)
8. CiviCRM ^(-17)
9. Vcita ^(-3)
10. Zoko ^(-19)

✨ Best CRM Systems

Below is a more detailed list of 10 CRM systems used on sites from Kenya, ranked by their market share.

Rank	Name	Market share
1	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	41.2%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	23.5%
3	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	11.8%
4	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	5.9%
5	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	3.9%
6	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	3.9%
7	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	3.9%
8	CiviCRM San Francisco, California, United States An open-source web-based constituent relationship management system developed specifically for nonprofit organizations and NGOs. FreeOpen source	2%
9	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	2%
10	Zoko Bengaluru, India A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support. $49.99+/month	2%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 2,594 websites from Kenya.
We currently track the presence of 64 CRM systems across the web.
Of these, 10 were detected on websites from Kenya.
Statistics were last calculated on August 24, 2026.
For more details, see our methodology and disclaimer.