⚡ CRM in Russia

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Russia is a Eurasian country with a population of around 144 million people.

According to our data, customer relationship management systems are used on 5.4% of websites from Russia.

Statistics based on 109K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Russia in 2026, based on market share.

The most popular is Bitrix24, which dominates the market with an overwhelming 66.3% share.
It is followed by EnvyBox with 19.4% and amoCRM with 7.8%.

Bitrix24 66.3%
EnvyBox 19.4%
amoCRM 7.8%
YClients 4.8%
Simla.com 3%
Zendesk 0.9%
Brevo 0.5%
HubSpot CRM 0.5%
DIKIDI 0.2%
Salesforce 0.2%
Odoo 0.1%
ActiveCampaign 0.07%
Kommo 0.05%
Microsoft Dynamics 365 0.05%
Vcita 0.03%

🚀 Highlights

Here is a list of the top systems that are more popular in Russia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Bitrix24 ^(-5)
2. EnvyBox ^(-12)
3. amoCRM ^(-20)
4. YClients ^(-24)
5. Simla.com ^(-31)
9. DIKIDI ^(-53)
13. Kommo ^(-21)
16. Freshsales ^(-4)
18. Leadhub ^(-4)

✨ Best CRM Systems

Below is a more detailed list of 18 CRM systems used on sites from Russia, ranked by their market share.

Rank	Name	Market share
1	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	66.3%
2	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	19.4%
3	amoCRM Moscow, Russia A Russian cloud-based CRM platform that enables businesses to manage leads, track deals, and communicate with customers across messaging and social channels. 8,999 RUB+/year	7.8%
4	YClients Moscow, Russia A Russian cloud-based scheduling and business management software for beauty, wellness and healthcare businesses. $$$	4.8%
5	Simla.com A multi-agent CRM platform, which is also known as RetailCRM on the Russian market. $99+/month	3%
6	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	0.9%
7	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	0.5%
8	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	0.5%
9	DIKIDI Kostanay, Kazakhstan A cloud appointment booking platform for beauty, medical, sports, and other service industries. Free$9+/month	0.2%
10	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	0.2%
11	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	0.1%
12	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	0.07%
13	Kommo San Francisco, California, United States The global brand of amoCRM, a platform for managing sales conversations and customer relationships through messaging and other digital channels. $20.84+/user/month	0.05%
14	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	0.05%
15	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	0.03%
16	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.03%
17	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.02%
18	Leadhub Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates. Free259 CZK+/month	0.02%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 109,983 websites from Russia.
We currently track the presence of 64 CRM systems across the web.
Of these, 18 were detected on websites from Russia.
Statistics were last calculated on September 19, 2026.
For more details, see our methodology and disclaimer.