⚡ Customer Review Platforms in Indonesia

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

Indonesia is a Southeast Asian country with a population of over 279 million people.

According to our data, customer review platforms are detected on 2.1% of websites from Indonesia.

Statistics based on 35K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in Indonesia in 2026, based on market share.

The most popular is Tripadvisor with a share of 28.2%, followed by Trustindex with 13.5% and Trustpilot with 11.7%.

Tripadvisor 28.2%
Trustindex 13.5%
Trustpilot 11.7%
Better Business Bureau 11.1%
Stamped 9.7%
Bazaarvoice 7%
Judge.me 7%
Booking.com 3.5%
WP Review 2.5%
EmbedSocial 2%
WP Ultimate Review 1.6%
Yotpo 1.3%
Facebook Reviews 1.3%
G2 1.1%
Google Customer Reviews 0.5%

🚀 Highlights

Here is a list of the top platforms that are more popular in Indonesia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Tripadvisor ^(-1)
2. Trustindex ^(-2)
4. Better Business Bureau ^(-2)
5. Stamped ^(-5)
6. Bazaarvoice ^(-8)
8. Booking.com ^(-17)
9. WP Review ^(-11)
10. EmbedSocial ^(-11)
11. WP Ultimate Review ^(-34)
13. Facebook Reviews ^(-4)

✨ Best Customer Review Platforms

Below is a more detailed list of the top 25 of the 32 customer review platforms used on sites from Indonesia, ranked by their market share.

Rank	Name	Market share
1	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	28.2%
2	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	13.5%
3	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$299+/month	11.7%
4	Better Business Bureau Arlington, Virginia, United States An American online platform that provides letter-grade ratings for businesses from A+ to F based on how they handle customer complaints, transparency, time in business, and responsiveness. Free$510+/year	11.1%
5	Stamped Vancouver, British Columbia, Canada An e-commerce reviews and loyalty platform that helps online retailers collect customer ratings, reward repeat buyers, and manage engagement from a unified dashboard. $23+/month	9.7%
6	Bazaarvoice Austin, Texas, United States A user-generated content platform for brands and retailers that drives conversions through star ratings, consumer reviews, Q&A, social content, sampling, and creator and influencer marketing. $6,500+/year	7%
7	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	7%
8	Booking.com Norwalk, Connecticut, United States An online travel platform that allows users to search, compare, and book accommodations, flights, car rentals, airport taxis, and travel experiences. Free$$$	3.5%
9	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	2.5%
10	EmbedSocial Skopje, Macedonia A social media aggregator that enables brands to collect and embed social media posts or reviews published by other people. Free$29+/month	2%
11	WP Ultimate Review Dhaka, Bangladesh A WordPress plugin for collecting reviews from website visitors along with ratings and other relevant data. Free$29+/year	1.6%
12	Yotpo New York, United States A cloud-based e-commerce marketing platform that helps online brands manage SMS and email marketing, customer reviews, loyalty and referral programs, and subscriptions in an integrated suite. Free$15+/month	1.3%
13	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	1.3%
14	G2 Chicago, Illinois, United States A B2B software and services review platform. Free$$$	1.1%
15	Google Customer Reviews Mountain View, California, United States A free service in Google Merchant Center that allows online stores to collect verified post-purchase feedback from customers through email surveys. Free	0.5%
16	Loox Tel Aviv, Israel A social proof marketing platform built for Shopify that turns real customers into ambassadors that submit visual reviews, share product experiences, and refer friends. $12.99+/month	0.5%
17	Agoda Norwalk, Connecticut, United States An online travel platform with a strong presence in Asia, operating as part of Booking Holdings, that allows users to search, compare, and book hotels, vacation rentals, and flights. Free$$$	0.4%
18	Gartner Peer Insights Stamford, Connecticut, United States A leading research and advisory company that provides analysis, insights, and advice for businesses. Free$$$	0.4%
19	Capterra Stamford, Connecticut, United States A technology review platform focused on the software industry. Free$$$	0.4%
20	Yelp San Francisco, California, United States An American crowd-sourced review platform where users publish ratings and written feedback about local businesses. Free$180+/month	0.4%
21	Clutch Washington, DC, United States A B2B marketplace that helps organizations find and evaluate service providers through verified client reviews, company profiles, and market research. Free$499+/year	0.3%
22	Crozdesk London, United Kingdom A business software review and discovery platform.	0.3%
23	Restaurant Guru Road Town, British Virgin Islands A restaurant search and discovery platform that aggregates restaurant information from multiple sources to help users find places to eat. Free	0.3%
24	Reviews.io Berlin, Germany A review platform that allows businesses to better understand their customers and improve their shopping experience. $29+/month	0.3%
25	Senja London, United Kingdom A testimonial management tool that automates requests for customer feedback and helps businesses organize and publish testimonials. Free$29+/month	0.3%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 35,926 websites from Indonesia.
We currently track the presence of 79 customer review platforms across the web.
Of these, 32 were detected on websites from Indonesia.
Statistics were last calculated on August 13, 2026.
For more details, see our methodology and disclaimer.