⚡ Customer Review Platforms in Indonesia

Online customer review platforms allow people to share their experiences about companies, products, and services through ratings and reviews, helping others decide where to shop or what to buy while providing businesses with direct customer feedback.

Indonesia is a Southeast Asian country with a population of over 279 million people.

According to our data, customer review platforms are detected on 2.8% of websites from Indonesia.

Statistics based on 41K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer review platforms in Indonesia in 2026, based on market share.

The most popular is Tripadvisor with a share of 22.4%, followed by Trustpilot with 14.9% and Better Business Bureau with 14.2%.

Tripadvisor 22.4%
Trustpilot 14.9%
Better Business Bureau 14.2%
Trustindex 11.8%
Stamped 11.5%
Bazaarvoice 11.2%
Judge.me 4.7%
Booking.com 3.5%
WP Ultimate Review 1.5%
WP Review 1.4%
EmbedSocial 1.3%
Yotpo 1.2%
Facebook Reviews 0.8%
G2 0.6%
WP Social Ninja 0.4%

🚀 Highlights

Here is a list of the top platforms that are more popular in Indonesia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Tripadvisor ^(-2)
3. Better Business Bureau ^(-3)
5. Stamped ^(-5)
6. Bazaarvoice ^(-9)
8. Booking.com ^(-13)
9. WP Ultimate Review ^(-33)
10. WP Review ^(-12)
11. EmbedSocial ^(-12)
13. Facebook Reviews ^(-6)
15. WP Social Ninja ^(-18)

✨ Best Customer Review Platforms

Below is a more detailed list of the top 25 of the 38 customer review platforms used on sites from Indonesia, ranked by their market share.

Rank	Name	Market share
1	Tripadvisor Needham, Massachusetts, United States A global travel guidance platform that aggregates user-generated reviews, ratings, and pricing information for hotels, restaurants, and attractions worldwide. $$$	22.4%
2	Trustpilot Copenhagen, Denmark A global consumer review platform where users can leave star ratings and written feedback for businesses, while companies can respond and manage their public reputation. Free$319+/month	14.9%
3	Better Business Bureau Arlington, Virginia, United States An American online platform that provides letter-grade ratings for businesses from A+ to F based on how they handle customer complaints, transparency, time in business, and responsiveness. Free$510+/year	14.2%
4	Trustindex Budapest, Hungary A subscription-based review management service that aggregates customer reviews and displays them on websites through customizable widgets. $65+/year	11.8%
5	Stamped Vancouver, British Columbia, Canada An e-commerce reviews and loyalty platform that helps online retailers collect customer ratings, reward repeat buyers, and manage engagement from a unified dashboard. $23+/month	11.5%
6	Bazaarvoice Austin, Texas, United States A user-generated content platform that helps brands and retailers collect, moderate, and display consumer ratings, reviews, and questions. $6,500+/year	11.2%
7	Judge.me London, United Kingdom An e-commerce review platform that helps online merchants collect and display customer and product reviews on their stores. Free$15/month	4.7%
8	Booking.com Norwalk, Connecticut, United States An online travel platform that allows users to search, compare, and book accommodations, flights, car rentals, airport taxis, and travel experiences. Free$$$	3.5%
9	WP Ultimate Review Dhaka, Bangladesh A WordPress plugin for collecting reviews from website visitors along with ratings and other relevant data. Free$29+/year	1.5%
10	WP Review Singapore A WordPress plugin that helps website owners add review functionality to their sites. Free$67/year	1.4%
11	EmbedSocial Skopje, Macedonia A social media aggregator that enables brands to collect and embed social media posts or reviews published by other people. Free$29+/month	1.3%
12	Yotpo New York, United States An e-commerce marketing platform that helps direct-to-consumer brands collect customer reviews and user-generated content and run loyalty and referral programs. Free$15+/month	1.2%
13	Facebook Reviews Menlo Park, California, United States A review platform integrated into Facebook Pages that allows users to recommend businesses and share feedback on products or services. Free	0.8%
14	G2 Chicago, Illinois, United States An online review platform and marketplace for business software and services that collects customer reviews and provides market intelligence to buyers and vendors. Free$$$	0.6%
15	WP Social Ninja Newark, Delaware, United States A WordPress social proof plugin that allows users to embed social media feeds, business reviews, and chat widgets into a website. Free$62/year	0.4%
16	Google Customer Reviews Mountain View, California, United States A free service in Google Merchant Center that allows online stores to collect verified post-purchase feedback from customers through email surveys. Free	0.4%
17	ProvenExpert Berlin, Germany A customer feedback management solution that combines online reviews, customer surveys, and reputation monitoring in one platform. Free$49.99+/month	0.3%
18	Clutch Washington, DC, United States A B2B marketplace that helps organizations find and evaluate service providers through verified client reviews, company profiles, and market research. Free$499+/year	0.3%
19	Google Review Widget Potsdam, Germany A third-party solution that allows website owners to embed their Google Reviews into websites with two lines of code. Free€69/year	0.3%
20	Loox Tel Aviv, Israel A Shopify-exclusive social proof marketing platform that specializes in visual reviews, collecting photos and videos from customers and displaying them in customizable widgets. Free$49.99+/month	0.3%
21	Yelp San Francisco, California, United States An American crowd-sourced review platform where users publish ratings and written feedback about local businesses. Free$180+/month	0.3%
22	Capterra Stamford, Connecticut, United States A technology review platform focused on the software industry. Free$$$	0.3%
23	Gartner Peer Insights Stamford, Connecticut, United States A leading research and advisory company that provides analysis, insights, and advice for businesses. Free$$$	0.3%
24	PowerReviews Chicago, Illinois, United States A ratings and reviews platform that helps brands and retailers collect, manage, and display customer feedback for their products. $25,000+/year	0.3%
25	OpenWidget Wrocław, Poland Allows users to embed Google Reviews, WhatsApp chat, Messenger chat, visitor counter, contact form and other widgets that can help improve customer engagement. Free	0.2%

👉 See Also

🌎 Customer Reviews in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 41,399 websites from Indonesia.
We currently track the presence of 83 customer review platforms across the web.
Of these, 38 were detected on websites from Indonesia.
Statistics were last calculated on November 12, 2026.
For more details, see our methodology and disclaimer.