osTicket
osTicket is an open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms.
It includes customizable fields and help topics, email auto-responses, ticket filters and queues, service level agreement plans, agent assignment and collision avoidance, and a searchable customer portal with knowledgebase.
According to our data, osTicket ranks 42th among the customer support technologies we track.
It has 0.08% of the customer support market share and is present on 0.002% of all websites.
- 🏠 Website
- </> Source code
- 👨👩👦👦 Community
GitHub💸 Pricing
osTicket is available in both free and paid versions.
📊 Rankings and Market Share
- Customer Support
- Rank: 42
- Market share: 0.08%
⚡ Sites Powered by osTicket
We have data on 53 websites that use osTicket customer support technology. Here is a list of some of the top ranked ones.
The highest rated site using osTicket is unilus.app.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #233,137 | United States | American English | |
| 2 | #918,361 | Canada | European Spanish | |
| 3 | #1,222,668 | Vietnam | American English | |
| 4 | #1,721,377 | Nigeria | American English | |
| 5 | #2,175,964 | United States | American English | |
| 6 |  support.ezoic.com |
United States | American English | |
| 7 | #3,574,120 | Mexico | Spanish | |
| 8 | #3,724,236 | Mexico | Mexican Spanish | |
| 9 | #3,826,142 | United Kingdom | American English | |
| 10 | #4,135,724 | United States | American English | |
| 11 | Netherlands | American English | ||
| 12 | Pakistan | American English | ||
| 13 | Russia | Russian | ||
| 14 | Czech Republic | English | ||
| 15 | Germany | German | ||
| 16 | Ukraine | Russian | ||
| 17 | English | |||
| 18 | American English | |||
| 19 | American English | |||
| 20 | Germany | American English |
📈 Usage Statistics
Most of the sites that use osTicket:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using osTicket are from the United States, Germany, and Ukraine.
- United States 25%
- Germany 14.6%
- Ukraine 6.3%
- United Kingdom 6.3%
- Czech Republic 4.2%
- India 4.2%
- Mexico 4.2%
- Pakistan 4.2%
- Russia 4.2%
- Other 26.8%
Most osTicket users speak English, Spanish, or Russian.
- English 71.7%
- Spanish 9.4%
- Russian 7.5%
- German 7.5%
- Portuguese 1.9%
- Czech 1.9%
- Other 0.1%
OsTicket customer support technology is especially popular on .com and .de top-level domains.
- .com 52.8%
- .de 5.7%
- .ch 3.8%
- .co.uk 3.8%
- .ru 3.8%
- .bible 1.9%
- .store 1.9%
- .support 1.9%
- .biz 1.9%
- Other 22.5%
The primary market segments for websites utilizing osTicket include business.
- Business 1.9%
- Unknown 98.1%
🕵️ Similar Technologies
These are some of the best osTicket alternatives.
Freshdesk
Zammad🆚 Compare Alternatives
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Crisp💬 Frequently Asked Questions
Where is osTicket's headquarters?
osTicket is located in Alexandria, Louisiana, United States.
Can I use osTicket for free?
Yes, there is a free version with limited functionality.
How much does it cost per month?
The pricing for osTicket starts at $12 per agent per month.
Which country uses osTicket the most?
The majority of osTicket users are from the United States.
Who uses osTicket?
According to our data, osTicket is used on at least 53 sites, including such established ones as unilus.app,
falcontrackergps.com, and
thisoretail.store.
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