⚡ Digital Adoption in Hong Kong

Digital adoption is the process of enabling people to fully understand and use digital tools, websites, or apps in their daily tasks.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our data, digital adoption platforms are used on 0.1% of websites from Hong Kong.

Statistics based on 18K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top digital adoption platforms in Hong Kong in 2026, based on market share.

The most popular is Intercom, which dominates the market with an overwhelming 80% share.
It is followed by WalkMe with 10% and Shepherd with 5%.

Intercom 80%
WalkMe 10%
Shepherd 5%
Elevio 5%
Gainsight 5%

🚀 Highlights

Here is a list of the top platforms that are more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

2. WalkMe ^(-5)
3. Shepherd ^(-3)

✨ Best Digital Adoption Platforms

Below is a more detailed list of 5 digital adoption platforms used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	80%
2	WalkMe Walldorf, Baden-Württemberg, Germany A cloud-based digital adoption platform that overlays any application, identifies where workflows break and provides personalized guidance and automation to help users get the job done. $10,000+/year	10%
3	Shepherd Middleburg, Virginia, United States An open-source, fully featured, digital adoption platform and user on-boarding service. FreeOpen source$50+	5%
4	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams. $125+/month	5%
5	Gainsight San Francisco, California, United States A customer success platform that analyzes churn, improves retention, and measures the value of customer success initiatives. $10,000+/year	5%

👉 See Also

🌎 Digital Adoption in other countries
- China
- Japan
- Korea

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 18,711 websites from Hong Kong.
We currently track the presence of 16 digital adoption platforms across the web.
Of these, 5 were detected on websites from Hong Kong.
Statistics were last calculated on May 21, 2026.
For more details, see our methodology and disclaimer.