⚡ Digital Adoption in Hong Kong

Digital adoption is the process of enabling people to fully understand and use digital tools, websites, or apps in their daily tasks.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our data, digital adoption platforms are used on 0.2% of websites from Hong Kong.

Statistics based on 17K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top digital adoption platforms in Hong Kong in 2026, based on market share.

The most popular is Intercom, which dominates the market with a substantial 57.1% share.
It is followed by Intro.js with 21.4% and WalkMe with 7.1%.

Intercom 57.1%
Intro.js 21.4%
WalkMe 7.1%
Gainsight 7.1%
Appcues 3.6%
Shepherd 3.6%
Elevio 3.6%

🚀 Highlights

Here is a list of the top platforms that are more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Intro.js ^(-4)
3. WalkMe ^(-5)
6. Shepherd ^(-1)

✨ Best Digital Adoption Platforms

Below is a more detailed list of 7 digital adoption platforms used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	57.1%
2	Intro.js Dublin, Ireland A lightweight JavaScript library for creating step-by-step and powerful customer onboarding tours. FreeOpen source$9.99+	21.4%
3	WalkMe Walldorf, Baden-Württemberg, Germany A cloud-based digital adoption platform that overlays any application, identifies where workflows break and provides personalized guidance and automation to help users get the job done. $10,000+/year	7.1%
4	Gainsight San Francisco, California, United States A customer success platform that helps businesses analyze churn risk, improve customer retention, manage renewals, and measure customer lifecycle performance. $10,000+/year	7.1%
5	Appcues Boston, Massachusetts, United States A no-code product adoption platform that enables non-technical teams to build and manage in-app onboarding tours, announcements, and surveys without engineering support. $3,600+/year	3.6%
6	Shepherd Middleburg, Virginia, United States An open-source, fully featured, digital adoption platform and user on-boarding service. FreeOpen source$50+	3.6%
7	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams. $125+/month	3.6%

👉 See Also

🌎 Digital Adoption in other countries
- Japan
- Korea
- Taiwan

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 17,951 websites from Hong Kong.
We currently track the presence of 17 digital adoption platforms across the web.
Of these, 7 were detected on websites from Hong Kong.
Statistics were last calculated on August 31, 2026.
For more details, see our methodology and disclaimer.