⚡ Customer Feedback Tools in Malaysia

Customer feedback tools are software solutions that help collect user opinions and experience ratings through various methods such as forms, surveys, quizzes, upvotes, and polls.

Malaysia is a Southeast Asian country with a population of over 34 million people.

According to our statistics, customer feedback tools are used on 22.7% of websites from Malaysia.

⭐ Most Popular in 2026

The following chart shows the top feedback tools in Malaysia in 2026, based on market share.

The most popular is Contact Form 7, which dominates the market with an overwhelming 65% share.
It is followed by Google Forms with 11.1% and WPForms with 9.9%.

🚀 Highlights

Here is a list of the top tools that are more popular in Malaysia than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Feedback Tools

Below is a more detailed list of the top 25 of the 47 feedback tools used on sites from Malaysia, ranked by their market share.

RankNameMarket share
1
Contact Form 7
Fukuoka, Japan

A free WordPress plugin that allows users to create and customize contact forms and other types of forms for their websites.

FreeOpen source
2
Google Forms
Mountain View, California, United States

A cloud-based data collection and survey management software included in Google Workspace that lets users build, share, and collaborate on online forms, quizzes, and surveys in real time.

Free$7+/user/month
3
WPForms
West Palm Beach, Florida, United States

A WordPress form builder plugin with a drag-and-drop editor that lets users create contact, payment, survey, registration, and other custom forms without coding.

FreeOpen source$49.50+/year
4
Hotjar
St. Julian's, Malta

A web-based user behavior analytics and feedback platform that helps website owners observe how visitors interact with their sites and gather direct user feedback.

Free$49+/month
5
Formidable Forms
Riverton, Utah, United States

A forms plugin for WordPress that provides a drag-and-drop builder to create contact forms, surveys, quizzes, payment and calculator forms, user registration, and custom data-driven applications without coding.

FreeOpen source$39.50+/year
6
Gravity Forms
Virginia Beach, Virginia, United States

A WordPress plugin that enables site owners to create and manage online forms for collecting data directly within WordPress websites.

$59+/year
7
HubSpot Forms
Cambridge, Massachusetts, United States

An online form builder included in HubSpot Marketing Hub that lets users create and embed custom lead capture and contact forms without coding.

Free$20+/seat/month
8
Quform
London, United Kingdom

A commercial WordPress form builder plugin that lets users create custom forms with a visual drag-and-drop interface without coding.

$34
9
MetForm
Dhaka, Bangladesh

A drag-and-drop WordPress form builder plugin for Elementor that lets users visually design custom forms without coding.

FreeOpen source$39+/year
10
Ninja Forms
Cleveland, Tennessee, United States

A WordPress form builder with 28+ free drag-and-drop form fields, default values, calculations, customizable success messages and more.

FreeOpen source$59.40+/year
11
JotForm
San Francisco, California, United States

An online form builder that enables users to create, customize, share, and manage web forms, surveys, and data collection tools without coding.

Free$39+/month
12
Qualtrics
Provo, Utah, United States

A cloud-based experience management platform used to create surveys, collect and store responses, analyze feedback, and generate reports.

Free$420+/month
13
Crazy Egg
La Mirada, California, United States

An analytics platform that allows users to track visitor behavior and optimize conversions using heatmaps, session recordings, click tracking, scrollmaps, and A/B testing.

$29+/month
14
Mouseflow
Copenhagen, Denmark

A behavior analytics platform designed to help businesses understand and enhance user experience and conversion rates on their websites.

Free$39+/month
15
123 Form Builder

Online form builder for creating forms and surveys with 3000+ form templates and 45+ integrations with third-party tools including Salesforce, Zendesk, PayPal, Zapier, Mailchimp, HubSpot, and Marketo.

Free$37+/month
16
Microsoft Forms
Redmond, Washington, United States

A web-based app that lets individuals, small businesses, schools, and government organizations easily create surveys, quizzes, polls, and other types of forms.

Free$19.99+/year
17
Lucky Orange
Overland Park, Kansas, United States

A website analytics tool that helps track and visualize user behavior with heatmaps, session recordings, and surveys.

Free$39+/month
18
Forminator
Melbourne, Australia

A WordPress plugin for creating forms, surveys, quizzes, and polls that includes PDF generation, Stripe subscriptions, and e-signature support in the Pro version.

FreeOpen source$3+/month
19
Typeform
Barcelona, Spain

A cloud-based online form building and survey software that lets users create interactive forms, surveys, quizzes, and conversational experiences with customizable designs.

Free$39+/month
20
Medallia
San Francisco, California, United States

A customer experience management platform that helps companies listen, understand, and take action on employee feedback.

$20,000+/year
21
SurveyMonkey
San Mateo, California, United States

An online survey platform that lets users create, send, and analyze surveys and forms to collect structured feedback and response data.

Free$99+/month
22
Wufoo
San Mateo, California, United States

Cloud-based form builder that makes it easy to create registration forms, application forms, surveys, contact forms, payment forms, and more.

Free$19+/month
23
Formspree
Austin, Texas, United States

A forms-as-a-service provider that allows you to handle form submissions without the need for a backend server.

Free$15+/month
24
Userback
Brisbane, Australia

A visual feedback and bug reporting tool for websites designed for product, development, UX, and QA teams.

Free$9+/month
25
Cognito Forms
Columbia, South Carolina, United States

An online form builder with workflow automation that allows users to quickly create forms, add them to their website, and collect and process submissions.

Free$19+/month

👉 See Also

Data is based on the analysis of 9,736 websites from Malaysia.
Statistics were last calculated on .
For details, see our methodology and disclaimer.