Help Scout
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
According to our data, Help Scout ranks 18th among the live chat software we track.
It has 1.3% of the live chat market share and is present on 0.05% of all websites.
- 🏠 Website
- 🔗 Links
Wikipedia💸 Pricing
Help Scout is available in both free and paid versions.
📊 Rankings and Market Share
- Live Chats
- Rank: 18
- Market share: 1.3%
- Issue Tracking
- Rank: 2
- Market share: 24.7%
- Customer Support
- Rank: 8
- Market share: 2.5%
🏆 Help Scout Awards
- 🥇 Most popular in the Netherlands in the Issue Tracking category.
- 🥇 Most popular in Sweden in the Issue Tracking category.
- 🥇 Most popular in Belgium in the Issue Tracking category.
- 🥈 Second most popular in the United States in the Issue Tracking category.
- 🥈 Second most popular in the United Kingdom in the Issue Tracking category.
- 🥈 Second most popular in Australia in the Issue Tracking category.
- 🥈 Second most popular in France in the Issue Tracking category.
- ⭐ 6th most popular in Sweden in the Customer Support category.
- ⭐ 7th most popular in Belgium in the Customer Support category.
- ⭐ 8th most popular in the United States in the Customer Support category.
⚡ Sites Using Help Scout
We have data on 1,783 websites that use the Help Scout live chat software. Here is a list of some of the top ranked ones.
The highest rated site using Help Scout is fontawesome.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | fontawesome.com | #1,074 | English | |
| 2 | #3,461 | United States | English | |
| 3 | #4,274 | English | ||
| 4 | #5,708 | English | ||
| 5 | #5,793 | American English | ||
| 6 | #6,035 | United States | American English | |
| 7 | #6,048 | France | French | |
| 8 | #7,627 | United States | American English | |
| 9 | #13,254 | United States | American English | |
| 10 | #13,794 | English | ||
| 11 | #14,531 | English | ||
| 12 | #14,542 | United States | English | |
| 13 | #15,421 | United States | English | |
| 14 | #16,006 | Cook Islands | English | |
| 15 | #17,457 | Netherlands | English | |
| 16 | #19,758 | English | ||
| 17 | #19,914 | United States | English | |
| 18 | #20,766 | English | ||
| 19 | #22,121 | France | French | |
| 20 | #22,265 | United States | English |
📈 Usage Statistics
Most of the sites that use Help Scout:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Help Scout are from the United States, the United Kingdom, and the Netherlands.
- United States 41.4%
- United Kingdom 11.6%
- Netherlands 5.3%
- Australia 4.3%
- Germany 4.1%
- Canada 3.9%
- France 3.8%
- Sweden 2.9%
- Belgium 2.4%
- Other 20.3%
Most Help Scout users speak English.
- English 83.6%
- French 2.7%
- German 2.3%
- Dutch 2.3%
- Swedish 1.6%
- Spanish 1.5%
- Portuguese 0.7%
- Finnish 0.7%
- Danish 0.6%
- Other 4%
The Help Scout live chat software is especially popular on .com top-level domains.
- .com 63.6%
- .org 4.3%
- .io 2.9%
- .co.uk 2.4%
- .com.au 1.7%
- .nl 1.6%
- .co 1.3%
- .se 1.3%
- .net 1.2%
- Other 19.7%
The primary market segments for websites utilizing Help Scout include business, Internet services, and online shopping.
- Business 18%
- Internet Services 15.2%
- Online Shopping 13.6%
- Marketing/Merchandising 11%
- Software/Hardware 7.5%
- Education/Reference 4.8%
- Blogs/Wiki 3.3%
- Health 3%
- Finance/Banking 2.3%
- Other 21.3%
🕵️ Similar Technologies
These are some of the best Help Scout alternatives.
Tidio
Chatwoot
Gladly🆚 Compare Alternatives
Compare Help Scout to…
- 🕵️ Similar solutions
- ⭐ Market leaders
- 💡 Featured alternatives
- 🔎 All options
Zendesk
Tawk.to
Jira💬 Frequently Asked Questions
Where is Help Scout's headquarters?
Help Scout is located in Boston, Massachusetts, United States.
Does Help Scout offer a free plan?
Yes, there is a free version with limited functionality.
How much does Help Scout cost?
Help Scout is priced from $25 per user per month (paid annually) for the Standard plan.
Is there a free trial available?
Yes, there is a free trial for 15 days, so you can explore all of its features before committing.
Which country uses Help Scout the most?
The majority of Help Scout users are from the United States.
Who uses Help Scout?
According to our data, Help Scout is used on over a thousand sites, including such established ones as fontawesome.com, pixelcut.ai, and
stylevana.com.
How does Help Scout compare to its competitors?
Help Scout is a fairly popular live chat software solution, ranking ahead of 89 other live chat software we track.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,361,290 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.