🆚 Chatwoot vs. Help Scout

Compare technologies based on real-world usage data *

📈 Help Scout is five times more popular than Chatwoot.
🌎 Help Scout is more popular in the United States, the United Kingdom, and Germany.
🌎 Chatwoot is more popular in Brazil, Indonesia, and Russia.

Chatwoot

Help Scout

Type

Live chat software solution

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Headquarters

San Francisco, California, United States

Boston, Massachusetts, United States

Website

chatwoot.com #52,715

helpscout.com #3,781

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Free version ✔️1 shared inbox, 1 public knowledge base

Standard$300/user/year

Plus$540/user/year

Pro$900/user/year

AI Answers$0.75/resolution

Popularity

Determined by the number of sites using each technology.

The Help Scout live chat software solution is 5 times more popular than Chatwoot.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and Germany, while Chatwoot is more popular in Brazil, Indonesia, and Russia.

United States

United Kingdom

Germany

Netherlands

Australia

France

Canada

Sweden

Brazil

Belgium