🆚 Chatwoot vs. Intercom
Compare technologies based on real-world usage data *- 📈 Intercom is much more popular than Chatwoot.
- 🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Chatwoot is more popular in Vietnam, Iran, and Azerbaijan.
Chatwoot
IntercomType
About
Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.
It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.
Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.
It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 7th most popular in Brazil in the Customer Support category.
- 🔥 15th most popular in Brazil in the Live Chats category.
- ⬆️ 47th most popular in the United States in the Live Chats category.
- 🥇 Most popular in the United States in the Digital Adoption category.
- 🥇 Most popular in the United Kingdom in the Digital Adoption category.
- 🥇 Most popular in Australia in the Digital Adoption category.
- 🥇 Most popular in Germany in the Digital Adoption category.
- 🥇 Most popular in Canada in the Digital Adoption category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Dynamics 365 Customer Service
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Our service evaluates the popularity of technologies by the number of websites using them.