πŸ†š Crisp vs. JivoChat

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

Crisp is a French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

It supports multichannel conversations including web chat, WhatsApp, Messenger, and email, offers a no-code AI-powered chatbot builder, a shared inbox for all inbound messages, a built-in CRM for customer data and history, a searchable help center, workflow automation, and analytics to track support performance.

JivoChat is a freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels.

It offers proactive chat invitations, customizable chat widgets, operator performance monitoring, integrations with Facebook, Instagram, Telegram, Viber, WhatsApp, and Google Analytics, and supports connections with third-party chatbots.

Headquarters

Nantes, France
VitΓ³ria, EspΓ­rito Santo, Brazil

Website

Pricing

Free version βœ”οΈ2 seats, 100 customer profiles
Mini
(4 seats, 5K customer profiles)
€45/month
Essentials
(10 seats, 50K customer profiles, 50 AI actions)
€95/month
Plus
(20+ seats, 200K customer profiles, unlimited AI)
€295/month
Free version βœ”οΈWeb, Telegram, Facebook, Instagram, Viber
Basic
(per agent)
$336/year
Professional
(per agent)
$504/year
Enterprise
(per agent)
$672/year
WhatsApp$324/year
Telephony$48/year
Videocalls$276/agent/year
AI
Assistant$156/year
Agent$828/agent/year

Categories

Live Chats β€Ί Rank #10
Live Chats β€Ί Rank #4
Customer Support β€Ί Rank #6

Popularity

Determined by the number of sites using each technology.

The JivoChat software solution is 1.7 times more popular than Crisp.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

JivoChat is more popular in Russia, Brazil, and Ukraine, while Crisp is more popular in the United States, France, and the United Kingdom.
Russia
United States
France
Brazil
Ukraine
Belarus
Turkey
United Kingdom
Iran
Germany

Awards

Popularity by domain category

Determined by the number of sites in each category.

JivoChat is more popular among sites focused on online shopping, business, and marketing and merchandising, while Crisp is more commonly used on Internet services, fashion and beauty, and software and hardware sites.
Online Shopping
Business
Marketing/Merchandising
Internet Services
Education/Reference
Fashion/Beauty
Travel
Software/Hardware
Health
Blogs/Wiki

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#6,652
View more ➝
Name
Rank
#4,097
#16,369
#17,083
#22,277
#24,856
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.