🆚 Drift vs. Zendesk Chat

📈 Zendesk Chat is much more popular than Drift.
🌍 Zendesk Chat is more popular in all countries.

Statistics based on 3.3M+ analyzed websites. About this data

Drift

Zendesk Chat

Type

Live chat software

About

Drift is a conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

It enables website visitors to engage in natural language conversations, book meetings, view analytics, and get instantly qualified leads automatically routed to sales tools such as Salesloft.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Atlanta, Gerogia, United States

San Francisco, California, United States

Website

salesloft.com #20,583

zendesk.com #304

Pricing

Free version ❌

$900+/user/year

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software is 10 times more popular than Drift.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular than Drift in all countries.

United States

United Kingdom

Australia

Netherlands

France

Italy

Spain

Germany

India

Brazil

Awards

⭐ 8th most popular in the United States in the Lead Generation category.
⭐ 8th most popular in India in the Lead Generation category.
⭐ 8th most popular in Switzerland in the Lead Generation category.
⭐ 9th most popular in Australia in the Lead Generation category.
⭐ 10th most popular in Switzerland in the Live Chats category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular than Drift in all market segments.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Fashion/Beauty

Software/Hardware

Education/Reference

Travel

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#117

#1,359

#1,783

#2,020

#2,131

Name

Rank

#304

#456

#1,434

#1,852

#1,982