🆚 Nice CXone vs. Zendesk Chat

📈 Zendesk Chat is much more popular than Nice CXone.
🌍 Zendesk Chat is more popular in all countries.

Statistics based on 3.3M+ analyzed websites. About this data

Nice CXone

Zendesk Chat

Type

Live chat software

About

NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Hoboken, New Jersey, United States

San Francisco, California, United States

Website

nice.com #5,564

zendesk.com #304

Pricing

Free version ❌Free 60-day trial

$71+/user/month

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software is 37 times more popular than Nice CXone.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular than Nice CXone in all countries.

United States

United Kingdom

Australia

Netherlands

France

Italy

Spain

Germany

Brazil

India

Awards

⭐ 9th most popular in the United States in the Customer Support category.
⬆️ 23rd most popular in the United States in the Live Chats category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular than Nice CXone in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Education/Reference

Travel

Software/Hardware

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#3,213

#5,564

#6,274

#7,053

#10,007

Name

Rank

#304

#456

#1,333

#1,434

#1,852