🆚 Dynamics 365 Customer Service vs. Intercom

Compare technologies based on real-world usage data *

📈 Intercom is much more popular than Dynamics 365 Customer Service.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 Dynamics 365 Customer Service is more popular in Zambia and Qatar.

Dynamics 365 Customer Service

Intercom

Type

Live chat software solution

About

Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

Headquarters

Redmond, Washington, United States

San Francisco, California, United States

Website

microsoft.com #3

intercom.com #1,271

Pricing

Free version ❌Free 30-day trial

Professional$600/user/year

Enterprise$1,260/user/year

Premium$2,340/user/year

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 48 times more popular than Dynamics 365 Customer Service.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while Dynamics 365 Customer Service is more popular in Zambia and Qatar.

United States

United Kingdom

Australia

Germany

Canada

France

Netherlands

Sweden

Brazil

Poland