🆚 Dynamics 365 Customer Service vs. Nuance
- 📈 Dynamics 365 Customer Service is much more popular than Nuance.
- 🌍 Dynamics 365 Customer Service is more popular in all countries.
Statistics based on 3.5M+ analyzed websites. About this data
Dynamics 365 Customer ServiceType
Live chat software
Live chat software
About
Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and 
Microsoft Teams.
Nuance is a conversational AI platform currently owned by Microsoft and and integrated into Dynamics 365 Contact Center.
Headquarters
Redmond, Washington, United States
Redmond, Washington, United States
Pricing
Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Categories
Popularity
Determined by the number of sites using each technology.
The Dynamics 365 Customer Service live chat software is 7 times more popular than Nuance.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Dynamics 365 Customer Service is more popular than Nuance in all countries.
United States
United Kingdom
Netherlands
Canada
Zambia
Australia
Austria
Brazil
Germany
Colombia
Awards
- 🔥 18th most popular in the United Kingdom in the Customer Support category.
- ⬆️ 30th most popular in the United States in the Customer Support category.
- ⬆️ 46th most popular in the United Kingdom in the Live Chats category.
- ⬆️ 61st most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Dynamics 365 Customer Service is more popular among sites focused on business, online shopping, and marketing and merchandising, while Nuance is more commonly used on Internet services and finance and banking sites.
Business
Online Shopping
Marketing/Merchandising
Education/Reference
Real Estate
Travel
Internet Services
Finance/Banking
Health
Software/Hardware
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Intercom
Chatwoot
LiveChat
JivoChat🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,795 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.