🆚 Nuance vs. Trengo

Type

Live chat software
Live chat software

About

Nuance is a conversational AI platform currently owned by Microsoft and and integrated into Dynamics 365 Contact Center.

Trengo is an AI-powered omnichannel customer engagement platform that centralizes WhatsApp, email, live chat, social media, and voice conversations in a shared team inbox.

It offers AI Agents that answer routine inquiries in over 70 languages, a no-code journey builder, kanban-style boards, GDPR-compliant EU data residency, and integrations with HubSpot, Salesforce, and Microsoft Dynamics.

Headquarters

Redmond, Washington, United States
Utrecht, Netherlands

Website

Pricing

Free version ❌Free 7-day trial
Boost
(300 conversations/month)
$209+/month
Pro
(1K conversations/month)
$350/month

Categories

Live Chats › Rank #111
Live Chats › Rank #51

Popularity

Determined by the number of sites using each technology.

The Trengo live chat software is 18 times more popular than Nuance.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Trengo is more popular in the Netherlands, the United Kingdom, and Germany, while Nuance is more popular in the United States.
Netherlands
United Kingdom
Germany
United States
Belgium
Spain
United Arab Emirates
Canada
Singapore
Italy

Awards

Popularity by domain category

Determined by the number of sites in each category.

Trengo is more popular among sites focused on online shopping, marketing and merchandising, and business, while Nuance is more commonly used on finance and banking sites.
Online Shopping
Marketing/Merchandising
Business
Travel
Fashion/Beauty
Internet Services
Finance/Banking
Education/Reference
Software/Hardware
Health

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#2,175
#2,294
View more ➝
Name
Rank
#12,260
#39,046
#57,420
#60,910
View more ➝

See also

🗃️ About This Data