🆚 Elevio vs. Shepherd

Type

Customer support technology
Digital adoption platform

About

Elevio is a SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams.

It provides in-app help, point-and-click hotspots, a hosted knowledge base, machine-learning content suggestions, user feedback and analytics, and support for more than 20 languages.

Shepherd is an open-source digital adoption platform that lets developers build custom onboarding tours, trainings, and announcements inside web applications.

It maintains official wrappers for React, Ember, Angular, and Vue.js, supports full keyboard navigation and focus trapping, anchors tour steps to specific page elements through CSS selectors, and applies minimal default styling that can be customized to match an application's design.

Read more…

Headquarters

Melbourne, Victoria, Australia
Middleburg, Virginia, United States

Website

Pricing

Free version ❌Free 14-day trial
Starter
(3 team members)
$1,500/year
Regular
(5 team members)
$2,268/year
Premium
(10 team members)
$4,668/year
Free version ✔️ Versions older than v14.0.0 or for open-source, personal and non-commercial sites, open source
Business (5 projects) $50
Enterprise (unlimited projects) $300

Categories

Customer Support › Rank #14
Digital Adoption › Rank #4
Digital Adoption › Rank #7
JavaScript Libraries › Rank #253

Popularity

Determined by the number of sites using each technology.

Elevio customer support technology is 1.9 times more popular than Shepherd.
Total websites

Market share

Digital Adoption

Popularity by country

Determined by the number of sites detected from each country.

Elevio is more popular in the United States, Australia, and Canada, while Shepherd is more popular in the United Kingdom, Germany, and Sweden.
United States
United Kingdom
Australia
Canada
France
Switzerland
Denmark
Italy
Germany
Netherlands

Awards

Popularity by domain category

Determined by the number of sites in each category.

Elevio is more popular among sites focused on business, education and reference, and non-profit, advocacy and NGO, while Shepherd is more commonly used on marketing and merchandising, sports, and travel sites.
Business
Education/Reference
Non-Profit/Advocacy/NGO
Marketing/Merchandising
Online Shopping
Health
Sports
Travel
Internet Services
Entertainment

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#2,941
#12,335
#21,261
#30,053
View more ➝
Name
Rank
#495
View more ➝

See also

🗃️ About This Data