🆚 Elevio vs. Freshdesk

📈 Freshdesk is four times more popular than Elevio.
🌎 Freshdesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Elevio is more popular in Denmark.

Statistics based on 3.3M+ analyzed websites. About this data

Elevio

Freshdesk

Type

Customer support technology

About

Elevio is a SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams.

Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.

Headquarters

Melbourne, Victoria, Australia

San Mateo, California, United States

Website

elev.io #603,553

freshworks.com/freshdesk/ #1,147

Pricing

Free version ❌Free 14-day trial

Starter
(3 team members)$1,500/year

Regular
(5 team members)$2,268/year

Premium
(10 team members)$4,668/year

Free version ✔️Up to two agents

Growth$23/agent/month

Pro$66/agent/month

Enterprise$107/agent/month

Popularity

Determined by the number of sites using each technology.

Freshdesk customer support technology is 4 times more popular than Elevio.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Freshdesk is more popular in the United States, the United Kingdom, and Australia, while Elevio is more popular in Denmark.

United States

United Kingdom

Australia

Germany

Canada

France

Italy

Netherlands

India

Switzerland

Awards

🥈 Second most popular in Australia in the Digital Adoption category.
🥈 Second most popular in France in the Digital Adoption category.
🥈 Second most popular in Switzerland in the Digital Adoption category.
🥈 Second most popular in Denmark in the Digital Adoption category.
🥉 Third most popular in Canada in the Digital Adoption category.

🥈 Second most popular in Chile in the Customer Support category.
🥉 Third most popular in Switzerland in the Customer Support category.
🥉 Third most popular in Brazil in the Customer Support category.
⭐ 4th most popular in India in the Customer Support category.
⭐ 4th most popular in Italy in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Freshdesk is more popular among sites focused on online shopping, business, and marketing and merchandising, while Elevio is more commonly used on non-profit, advocacy and NGO, and art, culture and heritage sites.

Online Shopping

Business

Marketing/Merchandising

Education/Reference

Internet Services

Software/Hardware

Fashion/Beauty

Non-Profit/Advocacy/NGO

Entertainment

Sports

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#2,941

#12,335

#21,261

#26,725

#30,053

Name

Rank

#1,063

#1,147

#1,486

#2,307

#2,496