🆚 Elevio vs. Help Scout
- 📈 Help Scout is twice as popular as Elevio.
- 🌎 Help Scout is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Elevio is more popular in Canada, Denmark, and Switzerland.
Statistics based on 3.8M+ analyzed websites. About this data
Elevio
Help ScoutType
Customer support technology
Customer support technology
About
Elevio is a SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams.
It provides in-app help, point-and-click hotspots, a hosted knowledge base, machine-learning content suggestions, user feedback and analytics, and support for more than 20 languages.
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Headquarters
Melbourne, Victoria, Australia
Boston, Massachusetts, United States
Pricing
Free version ❌Free 14-day trial
Starter
(3 team members) $1,500/year
(3 team members) $1,500/year
Regular
(5 team members) $2,268/year
(5 team members) $2,268/year
Premium
(10 team members) $4,668/year
(10 team members) $4,668/year
Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Categories
Customer Support › Rank #14
Customer Support › Rank #9
Digital Adoption › Rank #4
Live Chats › Rank #20
Popularity
Determined by the number of sites using each technology.
Help Scout customer support technology is 2.4 times more popular than Elevio.
Total websites
Market share
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular in the United States, the United Kingdom, and Australia, while Elevio is more popular in Canada, Denmark, and Switzerland.
United States
United Kingdom
Australia
Canada
France
Netherlands
Germany
Denmark
Switzerland
Sweden
Awards
- 🥈 Second most popular in Australia in the Digital Adoption category.
- 🥉 Third most popular in Canada in the Digital Adoption category.
- ⭐ 4th most popular in the United States in the Digital Adoption category.
- ⭐ 10th most popular in Canada in the Customer Support category.
- 🔥 12nd most popular in Australia in the Customer Support category.
- ⭐ 8th most popular in the United Kingdom in the Customer Support category.
- ⭐ 8th most popular in the Netherlands in the Customer Support category.
- ⭐ 8th most popular in France in the Customer Support category.
- ⭐ 9th most popular in the United States in the Customer Support category.
- 🔥 15th most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular among sites focused on business, online shopping, and marketing and merchandising, while Elevio is more commonly used on non-profit, advocacy and NGO, art, culture and heritage, and public information sites.
Business
Online Shopping
Marketing/Merchandising
Internet Services
Education/Reference
Software/Hardware
Non-Profit/Advocacy/NGO
Health
Blogs/Wiki
Travel
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,814,833 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.