🆚 Elevio vs. Help Scout
- 📈 Help Scout is twice as popular as Elevio.
- 🌎 Help Scout is more popular in the United States, the United Kingdom, and Canada.
- 🌍 Elevio is more popular in Switzerland, Denmark, and Italy.
Statistics based on 3.6M+ analyzed websites. About this data
Elevio
Help ScoutType
Customer support technology
Customer support technology
About
Elevio is a SaaS customer education platform that empowers teams by delivering contextual knowledge to customers, support agents, and internal teams.
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Headquarters
Melbourne, Victoria, Australia
Boston, Massachusetts, United States
Pricing
Free version ❌Free 14-day trial
Starter
(3 team members) $1,500/year
(3 team members) $1,500/year
Regular
(5 team members) $2,268/year
(5 team members) $2,268/year
Premium
(10 team members) $4,668/year
(10 team members) $4,668/year
Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Categories
Customer Support › Rank #14
Customer Support › Rank #8
Digital Adoption › Rank #4
Live Chats › Rank #18
Popularity
Determined by the number of sites using each technology.
Help Scout customer support technology is 2.4 times more popular than Elevio.
Total websites
Market share
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular in the United States, the United Kingdom, and Canada, while Elevio is more popular in Switzerland, Denmark, and Italy.
United States
United Kingdom
Australia
Canada
France
Netherlands
Germany
Sweden
Switzerland
Denmark
Awards
- 🥈 Second most popular in Australia in the Digital Adoption category.
- ⭐ 9th most popular in Australia in the Customer Support category.
- ⭐ 8th most popular in the United States in the Customer Support category.
- ⭐ 8th most popular in the United Kingdom in the Customer Support category.
- ⭐ 8th most popular in the Netherlands in the Customer Support category.
- 🔥 15th most popular in the United States in the Live Chats category.
- 🔥 16th most popular in the Netherlands in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular among sites focused on business, online shopping, and Internet services, while Elevio is more commonly used on non-profit, advocacy and NGO, art, culture and heritage, and public information sites.
Business
Online Shopping
Internet Services
Marketing/Merchandising
Education/Reference
Software/Hardware
Non-Profit/Advocacy/NGO
Health
Blogs/Wiki
Travel
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Intercom
Gorgias
Freshdesk
Twilio
Tidio
Chatwoot
Gladly🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,716 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.