π Freshchat vs. LiveChat
- π LiveChat is four times more popular than Freshchat.
- π LiveChat is more popular in the United States, Indonesia, and the United Kingdom.
- π Freshchat is more popular in India, Brazil, and Chile.
Freshchat
LiveChatType
About
Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.
It supports omnichannel messaging across web chat, mobile apps, 
WhatsApp, 
Messenger, 
Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, 
Salesforce, 
Shopify, 
Slack, and 
Jira.
LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
Headquarters
Pricing
(100 visitors)$228/user/year
(400 visitors)$588/user/year
(1K visitors)$948/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- β 6th most popular in South Africa in the Live Chats category.
- β 6th most popular in Indonesia in the Live Chats category.
- β 6th most popular in Switzerland in the Live Chats category.
- β 7th most popular in Malaysia in the Live Chats category.
- β 8th most popular in Australia in the Live Chats category.
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Crisp
Zoho SalesIQ
HubSpot Chat
Intercom
Chatwoot
Dynamics 365 Customer Service
Text company profileποΈ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.