🆚 Freshdesk vs. Zammad
Compare technologies based on real-world usage data *- 📈 Freshdesk is much more popular than Zammad.
- 🌍 Freshdesk is more popular in all countries.
- ⭐ Zammad is particularly popular in Germany.
Freshdesk
ZammadType
About
Freshdesk is a cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.
It supports email, chat, phone, social media, and web form ticketing, offers self-service portals and knowledge bases, automation rules and SLAs, collision detection, canned responses, and AI-based ticket categorization and suggestions.
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
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Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥈 Second most popular in Chile in the Customer Support category.
- 🥉 Third most popular in Brazil in the Customer Support category.
- 🥉 Third most popular in Switzerland in the Customer Support category.
- ⭐ 4th most popular in India in the Customer Support category.
- ⭐ 4th most popular in Italy in the Customer Support category.
- 🔥 11st most popular in Germany in the Customer Support category.
- ⬆️ 27th most popular in Germany in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
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Chatwoot* According to recent studies, many of online reviews are fake.
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Our service evaluates the popularity of technologies by the number of websites using them.