🆚 HappyFox vs. Zammad
- 📈 HappyFox is slightly more popular than Zammad.
- 🌎 HappyFox is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Zammad is more popular in Germany, the Netherlands, and France.
Statistics based on 3.3M+ analyzed websites. About this data
ZammadType
Customer support technology
Customer support technology
About
HappyFox is a web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat.
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
Headquarters
Irvine, California, United States
Berlin, Germany
Pricing
Free version ❌
Agent-based
Basic$29/agent/month
Team$69/agent/month
Pro$119/agent/month
Unlimited agents
Growth$23,988/year
Scale$47,988/year
Scale Plus$71,988/year
Self-hosted
Free version ✔️Zammad Community, open source
Business€2,999/year
Enterprise€5,999/year
Corporation€9,999/year
Hosted
Starter€7/agent/month
Professional€15/agent/month
Plus€24/agent/month
Categories
Popularity
Determined by the number of sites using each technology.
HappyFox customer support technology is 1.1 times more popular than Zammad.
Total websites
Market share
Customer Support
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
HappyFox is more popular in the United States, the United Kingdom, and Australia, while Zammad is more popular in Germany, the Netherlands, and France.
United States
Germany
United Kingdom
Netherlands
France
Switzerland
Australia
Austria
Spain
Canada
Awards
- ⬆️ 22nd most popular in the United States in the Customer Support category.
- ⬆️ 46th most popular in the United States in the Live Chats category.
- ⭐ 8th most popular in Germany in the Customer Support category.
- 🔥 17th most popular in Germany in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
HappyFox is more popular among sites focused on business, online shopping, and marketing and merchandising, while Zammad is more commonly used on Internet services and blogs and wiki sites.
Business
Online Shopping
Marketing/Merchandising
Internet Services
Education/Reference
Health
Software/Hardware
Real Estate
Finance/Banking
Non-Profit/Advocacy/NGO
Top sites
Top-ranked sites that use these technologies.
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Chatwoot🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.