🆚 Help Scout vs. Intercom Help Center

Statistics based on 3.6M+ analyzed websites. About this data
Help Scout
Intercom Help Center

Type

Customer support technology
Customer support technology

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Intercom Help Center allows users to publish articles that enable customers to self-serve and find support 24/7.

Headquarters

Boston, Massachusetts, United States
San Francisco, California, United States

Website

helpscout.com #3,781
intercom.com #1,271

Pricing

Free version ✔️ 1 shared inbox, 1 public knowledge base
Standard $300/user/year
Plus $540/user/year
Pro $900/user/year
AI Answers $0.75/resolution
Free version ❌
Essential (per seat) $39/month
Advanced (per seat) $99/month
Expert (per seat) $139/month

Categories

Customer Support › Rank #8
Customer Support › Rank #17
Live Chats › Rank #18

Popularity

Determined by the number of sites using each technology.

Help Scout customer support technology is 4 times more popular than Intercom Help Center.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while Intercom Help Center is more popular in Belarus.
United States
United Kingdom
Netherlands
Australia
France
Germany
Canada
Sweden
Belgium
Finland

Awards

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular than Intercom Help Center in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel

See also

🗃️ About This Data