🆚 Help Scout vs. Intercom Help Center
Compare technologies based on real-world usage data *- 📈 Help Scout is four times more popular than Intercom Help Center.
- 🌎 Help Scout is more popular in the United States, the United Kingdom, and the Netherlands.
- 🌍 Intercom Help Center is more popular in Belarus.
Help Scout
Intercom Help CenterType
Live chat software solution
Customer support technology
About
Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.
Intercom Help Center allows users to publish articles that enable customers to self-serve and find support 24/7.
Headquarters
Boston, Massachusetts, United States
San Francisco, California, United States
Pricing
Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Free version ❌
Essential (per seat)$39/month
Advanced (per seat)$99/month
Expert (per seat)$139/month
Categories
Live Chats › Rank #18
Issue Tracking › Rank #2
Customer Support › Rank #8
Customer Support › Rank #16
Popularity
Determined by the number of sites using each technology.
The Help Scout live chat software solution is 4 times more popular than Intercom Help Center.
Total websites
Market share
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Help Scout is more popular in the United States, the United Kingdom, and the Netherlands, while Intercom Help Center is more popular in Belarus.
United States
United Kingdom
Netherlands
Australia
France
Canada
Germany
Sweden
Belgium
Finland
Awards
- 🥇 Most popular in the Netherlands in the Issue Tracking category.
- 🥇 Most popular in Sweden in the Issue Tracking category.
- 🥇 Most popular in Belgium in the Issue Tracking category.
- 🥈 Second most popular in the United States in the Issue Tracking category.
- 🥈 Second most popular in the United Kingdom in the Issue Tracking category.
Popularity by domain category
Determined by the number of sites in each category.
Help Scout is more popular than Intercom Help Center in all market segments.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Software/Hardware
Education/Reference
Blogs/Wiki
Health
Finance/Banking
Travel
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
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Crisp* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.