🆚 Help Scout vs. ServiceNow

Statistics based on 3.3M+ analyzed websites. About this data
Help Scout
ServiceNow

Type

Live chat software
Customer support technology

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

ServiceNow is a cloud-based enterprise platform with IT service management and helpdesk capabilities.

Headquarters

Boston, Massachusetts, United States
Santa Clara, California, United States

Website

helpscout.com #3,781
servicenow.com #13,423

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base
Standard$300/user/year
Plus$540/user/year
Pro$900/user/year
AI Answers$0.75/resolution
Free version ❌
Custom

Categories

Live Chats › Rank #18
Issue Tracking › Rank #2
Issue Tracking › Rank #5
Customer Support › Rank #8
Customer Support › Rank #22

Popularity

Determined by the number of sites using each technology.

The Help Scout live chat software is 5 times more popular than ServiceNow.
Total websites

Market share

Issue Tracking
Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Help Scout is more popular in the United States, the United Kingdom, and Australia, while ServiceNow is more popular in Norway, Brazil, and Japan.
United States
United Kingdom
Australia
Netherlands
Canada
Germany
France
Sweden
Belgium
Finland

Awards

Popularity by domain category

Determined by the number of sites in each category.

Help Scout is more popular among sites focused on business, Internet services, and online shopping, while ServiceNow is more commonly used on education and reference, and games sites.
Business
Internet Services
Online Shopping
Marketing/Merchandising
Education/Reference
Software/Hardware
Health
Blogs/Wiki
Finance/Banking
Travel

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,074
#3,461
#4,274
#5,708
#5,793
View more ➝
Name
Rank
#89
#489
#2,741
#5,564
#6,550
View more ➝

See also

🗃️ About This Data