🆚 Intercom vs. Kustomer
- 📈 Intercom is much more popular than Kustomer.
- 🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Kustomer is more popular in Colombia.
Statistics based on 3.3M+ analyzed websites. About this data
IntercomType
Live chat software
Customer relationship management system
About
Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.
It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.
WhatsApp
MessengerHeadquarters
San Francisco, California, United States
Short Hills, New Jersey, United States
Pricing
Free version ❌Free 14-day trial
Essential (per seat)$39/month
Advanced (per seat)$99/month
Expert (per seat)$139/month
Free version ❌
Enterprise$89/user/month
Ultimate$139/user/month
Categories
Live Chats › Rank #6
Customer Support › Rank #4
Customer Support › Rank #15
Digital Adoption › Rank #1
CRM › Rank #20
Popularity
Determined by the number of sites using each technology.
The Intercom live chat software is 14 times more popular than Kustomer.
Total websites
Market share
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Intercom is more popular in the United States, the United Kingdom, and Australia, while Kustomer is more popular in Colombia.
United States
United Kingdom
Australia
Germany
Canada
France
Netherlands
Sweden
Brazil
Ireland
Awards
- 🥇 Most popular in the United States in the Digital Adoption category.
- 🥇 Most popular in the United Kingdom in the Digital Adoption category.
- 🥇 Most popular in Australia in the Digital Adoption category.
- 🥇 Most popular in Germany in the Digital Adoption category.
- 🥇 Most popular in Canada in the Digital Adoption category.
- 🔥 20th most popular in the United States in the CRM category.
Popularity by domain category
Determined by the number of sites in each category.
Intercom is more popular among sites focused on business, marketing and merchandising, and Internet services, while Kustomer is more commonly used on travel and fashion and beauty sites.
Business
Marketing/Merchandising
Internet Services
Online Shopping
Software/Hardware
Education/Reference
Travel
Finance/Banking
Health
Real Estate
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Dynamics 365 Customer Service
Salesforce
Pipedrive🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.