🆚 Intercom vs. LivePerson

Compare technologies based on real-world usage data *

📈 Intercom is much more popular than LivePerson.
🌎 Intercom is more popular in the United States, the United Kingdom, and Australia.
🌍 LivePerson is more popular in Colombia and Malta.

Type

Live chat software solution

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

LivePerson's Conversational Cloud is an AI-powered conversational platform that connects brands to consumers through popular channels, such as Web Messaging, Facebook Messenger and WhatsApp, and can scale to any number of conversations.

Headquarters

San Francisco, California, United States

New York, United States

Website

intercom.com #1,271

liveperson.com #7,125

Pricing

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Free version ❌

Custom

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software solution is 7 times more popular than LivePerson.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular in the United States, the United Kingdom, and Australia, while LivePerson is more popular in Colombia and Malta.

United States

United Kingdom

Australia

Germany

Canada

France

Netherlands

Sweden

Ireland

Poland

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in Canada in the Digital Adoption category.

🔥 12nd most popular in the United Kingdom in the Live Chats category.
🔥 17th most popular in the United States in the Live Chats category.
⬆️ 24th most popular in Australia in the Live Chats category.
⬆️ 26th most popular in Canada in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular among sites focused on business, Internet services, and marketing and merchandising, while LivePerson is more commonly used on finance and banking, fashion and beauty, and motor vehicles sites.

Business

Internet Services

Marketing/Merchandising

Online Shopping

Software/Hardware

Finance/Banking

Education/Reference

Health

Travel

Fashion/Beauty