🆚 Intercom vs. TOPdesk

📈 Intercom is much more popular than TOPdesk.
🌍 Intercom is more popular in all countries.
⭐ TOPdesk is particularly popular in Belgium.

Statistics based on 3.4M+ analyzed websites. About this data

Intercom

TOPdesk

Type

Live chat software

Customer support technology

About

Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.

TOPdesk is a Dutch enterprise service management solution with a focus on IT Service Management (ITSM).

Headquarters

San Francisco, California, United States

Delft, Netherlands

Website

intercom.com #1,271

topdesk.com/en/ #196,022

Pricing

Free version ❌Free 14-day trial

Essential (per seat)$39/month

Advanced (per seat)$99/month

Expert (per seat)$139/month

Free version ❌Free 30-day trial

Essential$76/agent/month

Engaged$109/agent/month

Excellent$155/agent/month

Popularity

Determined by the number of sites using each technology.

The Intercom live chat software is 97 times more popular than TOPdesk.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Intercom is more popular than TOPdesk in all countries.

United States

United Kingdom

Australia

Germany

Canada

France

Netherlands

Sweden

Belgium

Brazil

Awards

🥇 Most popular in the United States in the Digital Adoption category.
🥇 Most popular in the United Kingdom in the Digital Adoption category.
🥇 Most popular in Australia in the Digital Adoption category.
🥇 Most popular in Germany in the Digital Adoption category.
🥇 Most popular in France in the Digital Adoption category.

⭐ 6th most popular in Belgium in the Customer Support category.
⭐ 10th most popular in the Netherlands in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Intercom is more popular than TOPdesk in all market segments.

Business

Internet Services

Marketing/Merchandising

Software/Hardware

Online Shopping

Education/Reference

Finance/Banking

Health

Travel

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#12

#165

#378

#1,053

#1,454

Name

Rank

#12,047

#13,844

#77,058

#92,026

#92,708