🆚 Jira Service Management vs. Zoho Desk

Compare technologies based on real-world usage data *

📈 Zoho Desk is twice as popular as Jira Service Management.
🌎 Zoho Desk is more popular in the United States, the United Kingdom, and Australia.
🌎 Jira Service Management is more popular in Germany, Switzerland, and Brazil.

Jira Service Management

Zoho Desk

Type

Customer support technology

About

Jira Service Management is a service management solution developed by Atlassian for IT and service teams.

Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels.

Headquarters

Sydney, Australia

Chennai, India

Website

atlassian.com #165

zoho.com/desk/ #191

Pricing

Free version ✔️

Express$9/user/month

Standard$20/user/month

Professional$35/user/month

Enterprise$50/user/month

Popularity

Determined by the number of sites using each technology.

Zoho Desk customer support technology is 2 times more popular than Jira Service Management.

Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Zoho Desk is more popular in the United States, the United Kingdom, and Australia, while Jira Service Management is more popular in Germany, Switzerland, and Brazil.

United States

Germany

United Kingdom

Australia

Canada

India

Switzerland

Spain

France

Italy

Awards

⭐ 10th most popular in Germany in the Customer Support category.

🔥 13rd most popular in the United Kingdom in the Customer Support category.
⬆️ 22nd most popular in the United States in the Customer Support category.

Popularity by domain category

Determined by the number of sites in each category.

Zoho Desk is more popular among sites focused on business, software and hardware, and online shopping, while Jira Service Management is more commonly used on fashion and beauty, and travel sites.

Business

Software/Hardware

Online Shopping

Marketing/Merchandising

Education/Reference

Internet Services

Fashion/Beauty

Finance/Banking

Blogs/Wiki

Health