🆚 Zammad vs. Zoho Desk
- 📈 Zoho Desk is noticeably more popular than Zammad.
- 🌎 Zoho Desk is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Zammad is more popular in Germany, the Netherlands, and France.
Statistics based on 3.3M+ analyzed websites. About this data
Zammad
Zoho DeskType
Customer support technology
Customer support technology
About
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels.
Headquarters
Berlin, Germany
Chennai, India
Pricing
Self-hosted
Free version ✔️Zammad Community, open source
Business€2,999/year
Enterprise€5,999/year
Corporation€9,999/year
Hosted
Starter€7/agent/month
Professional€15/agent/month
Plus€24/agent/month
Free version ✔️
Express$9/user/month
Standard$20/user/month
Professional$35/user/month
Enterprise$50/user/month
Categories
Popularity
Determined by the number of sites using each technology.
Zoho Desk customer support technology is 1.6 times more popular than Zammad.
Total websites
Market share
Customer Support
Popularity by country
Determined by the number of sites detected from each country.
Zoho Desk is more popular in the United States, the United Kingdom, and Australia, while Zammad is more popular in Germany, the Netherlands, and France.
United States
Germany
United Kingdom
Netherlands
France
Switzerland
Spain
Australia
India
Austria
Awards
- ⭐ 8th most popular in Germany in the Customer Support category.
- 🔥 17th most popular in Germany in the Live Chats category.
- 🔥 16th most popular in the United Kingdom in the Customer Support category.
- ⬆️ 24th most popular in the United States in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Zoho Desk is more popular among sites focused on business, software and hardware, and marketing and merchandising, while Zammad is more commonly used on Internet services sites.
Business
Software/Hardware
Marketing/Merchandising
Online Shopping
Internet Services
Education/Reference
Blogs/Wiki
Health
Games
Job Search
Top sites
Top-ranked sites that use these technologies.
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Jira Service Management🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.