🆚 Messenger Customer Chat vs. Salesforce Enhanced Chat

📈 Messenger Customer Chat is much more popular than Salesforce Enhanced Chat.
🌎 Messenger Customer Chat is more popular in Vietnam, Korea, and the United States.
🌍 Salesforce Enhanced Chat is more popular in the Bahamas.

Statistics based on 3.3M+ analyzed websites. About this data

Messenger Customer Chat

Salesforce Enhanced Chat

Type

Legacy technology

Live chat software solution

About

Messenger Customer Chat is the website chat widget from Meta that was retired in May 2024.

Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.

Headquarters

Menlo Park, California, United States

San Francisco, California, United States

Website

facebook.com #2

help.salesforce.com/s/articleView

Pricing

Free version ❌Free 30-day trial

Digital Engagement add-on$900+/user/year

Popularity

Determined by the number of sites using each technology.

Messenger Customer Chat legacy technology is 10 times more popular than Salesforce Enhanced Chat.

Total websites

Market share

Popularity by country

Determined by the number of sites detected from each country.

Messenger Customer Chat is more popular in Vietnam, Korea, and the United States, while Salesforce Enhanced Chat is more popular in the Bahamas.

Vietnam

Korea

United States

Poland

Thailand

Australia

United Kingdom

Hungary

France

Canada

Awards

🥇 Most popular in Vietnam in the Legacy category.
🥇 Most popular in Mongolia in the Legacy category.
🥈 Second most popular in Korea in the Legacy category.
🥈 Second most popular in Bangladesh in the Legacy category.
🥈 Second most popular in the Philippines in the Legacy category.

🔥 14th most popular in Brazil in the Live Chats category.
🔥 18th most popular in the United States in the Live Chats category.
🔥 18th most popular in Italy in the Live Chats category.
🔥 19th most popular in the United Kingdom in the Live Chats category.
🔥 19th most popular in Australia in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Messenger Customer Chat is more popular than Salesforce Enhanced Chat in all market segments.

Online Shopping

Business

Marketing/Merchandising

Education/Reference

Travel

Internet Services

Fashion/Beauty

Blogs/Wiki

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#2,444

#7,182

#7,463

#7,844

#10,089

Name

Rank

#151

#1,124

#1,282

#2,123

#2,678