Salesforce Chat
Salesforce, Inc., San Francisco, California, United StatesSalesforce Chat is a live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.
According to our data, Salesforce Chat ranks 14th among the live chat software we track.
It has 1.8% of the live chat market share and is present on 0.08% of all websites.
- 🏠 Website
- 🏷️ Previous name
- Salesforce Live Agent
- 🔗 Links
📊 Rankings and Market Share
- Live Chats
- Rank: 14
- Market share: 1.8%
- Legacy
- Rank: 41
- Market share: 0.3%
🏆 Salesforce Chat Awards
- ⭐ 10th most popular in the United States in the Live Chats category.
- ⭐ 10th most popular in Italy in the Live Chats category.
- 🔥 11st most popular in Canada in the Live Chats category.
- 🔥 13rd most popular in the United Kingdom in the Live Chats category.
- 🔥 13rd most popular in Australia in the Live Chats category.
- ⬆️ 24th most popular in Australia in the Legacy category.
- ⬆️ 28th most popular in the United States in the Legacy category.
- ⬆️ 30th most popular in the United Kingdom in the Legacy category.
- ⬆️ 37th most popular in Canada in the Legacy category.
- ⬆️ 37th most popular in the Netherlands in the Legacy category.
⚡ Sites Using Salesforce Chat
We have data on 2,867 websites that use the Salesforce Chat software. Here is a list of some of the top ranked ones.
The highest rated site using Salesforce Chat is change.org.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #994 | American English | ||
| 2 | #1,025 | American English | ||
| 3 | #1,124 | English | ||
| 4 |  athenahealth.com |
#1,235 | United States | American English |
| 5 | #1,333 | United States | American English | |
| 6 | #1,451 | Germany | German | |
| 7 | #1,629 | United States | English | |
| 8 | #1,644 | English | ||
| 9 |  houzz.com |
#1,768 | United States | American English |
| 10 | #1,804 | United States | English | |
| 11 | #1,958 | English | ||
| 12 | #2,020 | France | English | |
| 13 | #2,026 | United States | American English | |
| 14 | United States | American English | ||
| 15 | #2,394 | Mexico | Spanish | |
| 16 | #2,574 | United States | English | |
| 17 | #2,599 | United States | English | |
| 18 | #2,614 | Belgium | Dutch | |
| 19 | #2,876 | United States | English | |
| 20 | #2,889 | English |
📈 Usage Statistics
Most of the sites that use Salesforce Chat:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Salesforce Chat are from the United States and the United Kingdom.
- United States 35.6%
- United Kingdom 9.4%
- Australia 4.2%
- Germany 4.1%
- Italy 3.5%
- Canada 3.4%
- Netherlands 3.3%
- France 3.3%
- Japan 2.2%
- Other 31%
Most Salesforce Chat users speak English, Spanish, or German.
- English 71%
- Spanish 4.3%
- German 3.5%
- Dutch 2.8%
- French 2.6%
- Italian 2.3%
- Portuguese 1.9%
- Japanese 1.6%
- Chinese 1.1%
- Other 8.9%
The Salesforce Chat software is especially popular on .com top-level domains.
- .com 52.7%
- .org 3.9%
- .co.uk 3.1%
- .ca 2.2%
- .nl 2.1%
- .de 2%
- .it 1.8%
- .com.au 1.8%
- .fr 1.5%
- Other 28.9%
The primary market segments for websites utilizing Salesforce Chat include business, marketing and merchandising, and online shopping.
- Business 23.5%
- Marketing/Merchandising 13.8%
- Online Shopping 13.7%
- Health 7.6%
- Fashion/Beauty 7%
- Education/Reference 5.9%
- Finance/Banking 4.4%
- Software/Hardware 3.7%
- Internet Services 2.7%
- Other 17.7%
🕵️ Similar Technologies
These are some of the best Salesforce Chat alternatives.
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WhatsApp💬 Frequently Asked Questions
What is the company behind Salesforce Chat?
Salesforce Chat is owned by Salesforce, Inc., headquartered in San Francisco, California, United States.
Which country uses Salesforce Chat the most?
The majority of Salesforce Chat users are from the United States.
Who uses Salesforce Chat?
According to our data, Salesforce Chat is used on thousands of sites, including such established ones as change.org,
lego.com, and
collegeboard.org.
Is Salesforce Chat used on government websites?
In total, we found Salesforce Chat on 7 government sites in the United States.
Do academic institutions use Salesforce Chat?
Yes. Overall, we know of 34 academic websites in the United States that use Salesforce Chat.
How does Salesforce Chat stack up against the competition?
Salesforce Chat is a fairly popular live chat software solution, ranking ahead of 96 other live chat software we track.
What are the alternatives to Salesforce Chat?
Alternatives and possible competitors to Salesforce Chat may include Salesforce Enhanced Chat, 
Zendesk Chat, and 
Intercom.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Salesforce, Inc.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,716 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.