Salesforce Chat
Salesforce, Inc., San Francisco, California, United StatesSalesforce Chat is a live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.
According to our data, Salesforce Chat ranks 13th among the live chat software we track.
It has 2% of the live chat market share and is present on 0.08% of all websites.
- 🏠 Website
- 🏷️ Previous name
- Salesforce Live Agent
- 🔗 Links
📊 Rankings and Market Share
- Live Chats
- Rank: 13
- Market share: 2%
- Legacy
- Rank: 37
- Market share: 0.4%
🏆 Salesforce Chat Awards
- ⭐ 6th most popular in Japan in the Live Chats category.
- ⭐ 7th most popular in Austria in the Live Chats category.
- ⭐ 8th most popular in Switzerland in the Live Chats category.
- ⭐ 9th most popular in the United States in the Live Chats category.
- ⭐ 9th most popular in the United Kingdom in the Live Chats category.
- ⭐ 9th most popular in Italy in the Live Chats category.
- ⭐ 10th most popular in Canada in the Live Chats category.
- ⭐ 10th most popular in Belgium in the Live Chats category.
- ⭐ 10th most popular in Indonesia in the Live Chats category.
- ⭐ 10th most popular in Ireland in the Live Chats category.
⚡ Sites Using Salesforce Chat
We have data on 2,760 websites that use the Salesforce Chat software. Here is a list of some of the top ranked ones.
The highest rated site using Salesforce Chat is change.org.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #994 | American English | ||
| 2 | #1,124 | English | ||
| 3 | #1,235 | United States | American English | |
| 4 | #1,333 | United States | American English | |
| 5 | #1,451 | Germany | German | |
| 6 | #1,629 | United States | English | |
| 7 |  houzz.com |
#1,768 | United States | American English |
| 8 | #1,804 | United States | English | |
| 9 | #1,958 | United States | English | |
| 10 | #2,020 | France | English | |
| 11 | #2,026 | United States | American English | |
| 12 | United States | American English | ||
| 13 | #2,574 | United States | English | |
| 14 | #2,599 | United States | English | |
| 15 | #2,614 | Belgium | Dutch | |
| 16 | #2,693 | Canada | English | |
| 17 | #2,889 | English | ||
| 18 | #3,224 | United Kingdom | English | |
| 19 | #3,347 | United States | English | |
| 20 | #3,364 | United Kingdom | English |
📈 Usage Statistics
Most of the sites that use Salesforce Chat:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Salesforce Chat are from the United States and the United Kingdom.
- United States 35.8%
- United Kingdom 9.6%
- Australia 4.2%
- Germany 4.1%
- Italy 3.6%
- Canada 3.5%
- France 3.3%
- Netherlands 3.3%
- Japan 2%
- Other 30.6%
Most Salesforce Chat users speak English, Spanish, or German.
- English 71.1%
- Spanish 4.2%
- German 3.6%
- Dutch 2.7%
- French 2.6%
- Italian 2.3%
- Portuguese 1.8%
- Japanese 1.5%
- Chinese 1.2%
- Other 9%
The Salesforce Chat software is especially popular on .com top-level domains.
- .com 52.6%
- .org 4.1%
- .co.uk 3.2%
- .ca 2.3%
- .nl 2.1%
- .de 2%
- .it 1.9%
- .com.au 1.8%
- .fr 1.5%
- Other 28.5%
The primary market segments for websites utilizing Salesforce Chat include business, marketing and merchandising, and online shopping.
- Business 22.9%
- Marketing/Merchandising 14.5%
- Online Shopping 13.7%
- Health 7.6%
- Fashion/Beauty 7%
- Education/Reference 5.7%
- Finance/Banking 4.5%
- Software/Hardware 3.8%
- Real Estate 2.7%
- Other 17.6%
🕵️ Similar Technologies
These are some of the best Salesforce Chat alternatives.
Dynamics 365 Customer Service🆚 Compare Alternatives
Compare Salesforce Chat to…
- 🕵️ Similar solutions
- ⭐ Market leaders
- 💡 Featured alternatives
- 🔎 All options
Tawk.to
jQuery Cookie💬 Frequently Asked Questions
What is the company behind Salesforce Chat?
Salesforce Chat is owned by Salesforce, Inc., headquartered in San Francisco, California, United States.
Which country uses Salesforce Chat the most?
The majority of Salesforce Chat users are from the United States.
Who uses Salesforce Chat?
According to our data, Salesforce Chat is used on thousands of sites, including such established ones as change.org,
collegeboard.org, and
athenahealth.com.
Is Salesforce Chat used on government websites?
In total, we found Salesforce Chat on 6 government sites in the United States.
Do academic institutions use Salesforce Chat?
Yes. Overall, we know of 36 academic websites in the United States that use Salesforce Chat.
How does Salesforce Chat stack up against the competition?
Salesforce Chat is a fairly popular live chat software solution, ranking ahead of 96 other live chat software we track.
What are the alternatives to Salesforce Chat?
Alternatives and possible competitors to Salesforce Chat may include Salesforce Enhanced Chat, 
Zendesk Chat, and 
Intercom.
👉 See Also
- ✨ Related technologies
- 💼 All technologies from Salesforce, Inc.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.