🆚 Nice CXone vs. Salesforce Chat
- 📈 Salesforce Chat is much more popular than Nice CXone.
- 🌎 Salesforce Chat is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Nice CXone is more popular in Costa Rica.
Statistics based on 3.3M+ analyzed websites. About this data
Type
Live chat software
Live chat software
About
NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.
Salesforce Chat is a live chat solution from 
Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.
Headquarters
Hoboken, New Jersey, United States
San Francisco, California, United States
Pricing
Free version ❌Free 60-day trial
$71+/user/month
Categories
Popularity
Determined by the number of sites using each technology.
The Salesforce Chat software is 7 times more popular than Nice CXone.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Salesforce Chat is more popular in the United States, the United Kingdom, and Australia, while Nice CXone is more popular in Costa Rica.
United States
United Kingdom
Australia
Germany
Canada
Italy
France
Netherlands
Japan
Spain
Awards
- ⭐ 9th most popular in the United States in the Customer Support category.
- ⬆️ 23rd most popular in the United States in the Live Chats category.
- ⭐ 6th most popular in Japan in the Live Chats category.
- ⭐ 7th most popular in Austria in the Live Chats category.
- ⭐ 8th most popular in Switzerland in the Live Chats category.
- ⭐ 9th most popular in the United States in the Live Chats category.
- ⭐ 9th most popular in the United Kingdom in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Salesforce Chat is more popular than Nice CXone in all market segments.
Business
Marketing/Merchandising
Online Shopping
Health
Fashion/Beauty
Education/Reference
Finance/Banking
Software/Hardware
Internet Services
Real Estate
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Khoros
Zendesk Chat
Intercom
Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.