🆚 Nice CXone vs. Salesforce Chat
- 📈 Salesforce Chat is much more popular than Nice CXone.
- 🌍 Salesforce Chat is more popular in all countries.
Statistics based on 3.8M+ analyzed websites. About this data
Type
Live chat software
Legacy technology
About
NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.
Salesforce Chat is a legacy live chat solution from 
Salesforce that was retired in February 2026.
The company now directs all users to Salesforce Enhanced Chat, formerly known as Messaging for In-App and Web, as its official replacement.
Headquarters
Hoboken, New Jersey, United States
San Francisco, California, United States
Pricing
Free version ❌Free 60-day trial
$71+/user/month
Categories
Popularity
Determined by the number of sites using each technology.
Salesforce Chat legacy technology is 7 times more popular than Nice CXone.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Salesforce Chat is more popular than Nice CXone in all countries.
United States
United Kingdom
Australia
Japan
Germany
Canada
Netherlands
France
Italy
Brazil
Awards
- 🔥 11st most popular in the United States in the Customer Support category.
- ⬆️ 25th most popular in the United States in the Live Chats category.
- ⭐ 6th most popular in Japan in the Live Chats category.
- 🔥 11st most popular in the United States in the Live Chats category.
- 🔥 13rd most popular in the United Kingdom in the Live Chats category.
- 🔥 13rd most popular in Australia in the Live Chats category.
- 🔥 13rd most popular in Canada in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Salesforce Chat is more popular than Nice CXone in all market segments.
Business
Marketing/Merchandising
Online Shopping
Health
Education/Reference
Fashion/Beauty
Finance/Banking
Software/Hardware
Real Estate
Internet Services
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,823,966 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.