🆚 Dynamics 365 Customer Service vs. Salesforce Chat
- 📈 Salesforce Chat is much more popular than Dynamics 365 Customer Service.
- 🌎 Salesforce Chat is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Dynamics 365 Customer Service is more popular in Zambia and Qatar.
Statistics based on 3.3M+ analyzed websites. About this data
Dynamics 365 Customer ServiceType
Live chat software
Live chat software
About
Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and 
Microsoft Teams.
Salesforce Chat is a live chat solution from 
Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.
Headquarters
Redmond, Washington, United States
San Francisco, California, United States
Pricing
Free version ❌Free 30-day trial
Professional$600/user/year
Enterprise$1,260/user/year
Premium$2,340/user/year
Categories
Popularity
Determined by the number of sites using each technology.
The Salesforce Chat software is 18 times more popular than Dynamics 365 Customer Service.
Total websites
Market share
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
Salesforce Chat is more popular in the United States, the United Kingdom, and Australia, while Dynamics 365 Customer Service is more popular in Zambia and Qatar.
United States
United Kingdom
Australia
Germany
Netherlands
Canada
Italy
France
Japan
Spain
Awards
- ⬆️ 30th most popular in the United States in the Customer Support category.
- ⬆️ 57th most popular in the United States in the Live Chats category.
- ⭐ 6th most popular in Japan in the Live Chats category.
- ⭐ 7th most popular in Austria in the Live Chats category.
- ⭐ 8th most popular in Switzerland in the Live Chats category.
- ⭐ 9th most popular in the United States in the Live Chats category.
- ⭐ 9th most popular in the United Kingdom in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Salesforce Chat is more popular than Dynamics 365 Customer Service in all market segments.
Business
Marketing/Merchandising
Online Shopping
Health
Fashion/Beauty
Education/Reference
Finance/Banking
Software/Hardware
Real Estate
Travel
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Intercom
Chatwoot
Zendesk Chat🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.