🆚 Dynamics 365 Customer Service vs. Salesforce Chat
- 📈 Salesforce Chat is much more popular than Dynamics 365 Customer Service.
- 🌎 Salesforce Chat is more popular in the United States, the United Kingdom, and Australia.
- 🌍 Dynamics 365 Customer Service is more popular in Zambia.
Dynamics 365 Customer ServiceType
About
Microsoft Dynamics 365 Customer Service is a customer support and case management platform within the 
Dynamics 365 business application suite for managing omnichannel service operations and customer interactions.
It provides advanced case routing, SLA and queue management, AI-powered automation, knowledge base management, 
Copilot-assisted agent responses, conversation summaries, customer sentiment analysis, and support across email, chat, voice, SMS, social media, and 
Microsoft Teams.
Salesforce Chat is a live chat solution from 
Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026.
Headquarters
microsoft.comPricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 10th most popular in the United States in the Live Chats category.
- ⭐ 10th most popular in Italy in the Live Chats category.
- 🔥 11st most popular in Canada in the Live Chats category.
- 🔥 13rd most popular in the United Kingdom in the Live Chats category.
- 🔥 13rd most popular in Australia in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Intercom
Chatwoot
Zendesk Chat🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,604,716 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.