🆚 Messenger Customer Chat vs. Zendesk Chat

Compare technologies based on real-world usage data *

📈 Messenger Customer Chat is as popular as Zendesk Chat.
🌍 Messenger Customer Chat is more popular in Vietnam, Korea, and Poland.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.

Messenger Customer Chat

Zendesk Chat

Type

Legacy technology

Live chat software solution

About

Messenger Customer Chat is the website chat widget from Meta that was retired in May 2024.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Menlo Park, California, United States

San Francisco, California, United States

Website

facebook.com #2

zendesk.com #304

Pricing

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

Messenger Customer Chat legacy technology is as popular as Zendesk Chat.

Total websites

Market share

Popularity by country

Determined by the number of sites detected from each country.

Messenger Customer Chat is more popular in Vietnam, Korea, and Poland, while Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.

United States

Vietnam

United Kingdom

Korea

Australia

France

Italy

Poland

India

Canada

Awards

🥇 Most popular in Vietnam in the Legacy category.
🥇 Most popular in the Philippines in the Legacy category.
🥇 Most popular in Mongolia in the Legacy category.
🥈 Second most popular in Korea in the Legacy category.
🥈 Second most popular in Bangladesh in the Legacy category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Messenger Customer Chat is more popular among sites focused on blogs and wiki, and motor vehicles, while Zendesk Chat is more commonly used on online shopping, business, and marketing and merchandising sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Fashion/Beauty

Education/Reference

Travel

Software/Hardware

Health

Real Estate