🆚 Nice CXone vs. WhatsApp

📈 WhatsApp is much more popular than Nice CXone.
🌍 WhatsApp is more popular in all countries.

Statistics based on 3.6M+ analyzed websites. About this data

Nice CXone

Type

Live chat software

Instant messaging app

About

NICE CXone is an omnichannel customer experience platform that delivers workflow automation, AI agents, voice self-service, and a centralized knowledge base.

WhatsApp is a cross-platform instant messaging and Voice over IP (VoIP) service owned by Meta that enables private messaging, media sharing, and internet-based voice and video communication.

It allows users to send text and voice messages, share photos, videos, documents, and locations, and make voice and video calls including group calls. It also supports end-to-end encryption and provides a Business API for large-scale messaging and automation.

Headquarters

Hoboken, New Jersey, United States

Menlo Park, California, United States

Website

nice.com #5,564

whatsapp.com #48

Pricing

Free version ❌Free 60-day trial

$71+/user/month

Free ✔️

WhatsApp Business, US rate per conversation Free version ✔️ 1,000 free service conversations/month
Marketing $0.025
Authentication $0.0135
Utility $0.004
Service $0

Popularity

Determined by the number of sites using each technology.

The WhatsApp instant messaging app is 348 times more popular than Nice CXone.

Total websites

Market share

Popularity by country

Determined by the number of sites detected from each country.

WhatsApp is more popular than Nice CXone in all countries.

Brazil

India

Russia

Spain

Indonesia

Turkey

Italy

Thailand

Argentina

United States

Awards

⭐ 9th most popular in the United States in the Customer Support category.
⬆️ 24th most popular in the United States in the Live Chats category.

🥇 Most popular in Brazil in the Instant Messaging category.
🥇 Most popular in India in the Instant Messaging category.
🥇 Most popular in Spain in the Instant Messaging category.
🥇 Most popular in Indonesia in the Instant Messaging category.
🥇 Most popular in Turkey in the Instant Messaging category.

Popularity by domain category

Determined by the number of sites in each category.

WhatsApp is more popular than Nice CXone in all market segments.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Travel

Education/Reference

Fashion/Beauty

Health

General News

Blogs/Wiki

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#3,213

#5,564

#7,053

#10,007

#10,766

Name

Rank

#85

#434

#597

#627

#655